Customer Ratings & Reviews

I purchased this plan for a computer i bought for my nephew which became defective.

Very satisfied with warranty. I have trust with the Best Buy geek squad.

Great service and support. They are dependable. Good customer service. Stand behind their service

Great service and support. They are dependable. Good customer service. Stand behind their service

Geek squad is great, it’s gives me piece of mind to have my products protected

Always It's a good idea to have a protection for your electronic devices because you never know whats gonna happend at the end of the day

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

I have not use this service so in not sure I can give you any advice

It just makes sense. I'd never buy a laptop without protection. Always protect your investments.

It just makes sense. I'd never buy a laptop without protection. Always protect your investments.

Very good warranty for my laptop , just bring to the store than them will repair it.

My laptop keyboard stop working so I bring it in for repair. I’m surprised that I got it back very quick.

Warranty is perfect for all your needs. I will never go without a warranty again especially through geek squad. They are awesome.

Glad to have coverage for my new laptop since things can break

A must have for laptops, dont be surprised when they crash on you and this covers almost anything.

Gives great peace of mind. Never had to use but the team was always friendly

Always get extra protection on devices, to insure long lasting the life of the product

It's great to know I am covered for two years..i never buy electronics and not have protection..

I almost always get the extended protection, and it has come in handy a few times with hassles.

I almost always get the extended protection, and it has come in handy a few times with hassles.