Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11917 reviews
(11,917 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Wrong information provided.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please, before said something to the customers, prepare your self with the right information about the different topics you should have prepared for performing your job with quality and efficience. Thanks.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged $99.99 for a 2 month old laptop purchased to re-install operating system that failed after 2 months of owning the laptop and protection plan. This service is garbage.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cancel this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With everything going on it is impossible to contact anyone.. I have had it. Cancel this waste of money
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not cover anything. Unless maybe if you drop your computer and the hardware needs repair. This does NOT cover geek squad support regarding OS issues.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad could not help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not been able to help me set up my new computer. My laptop came with S-mode. They were not able to help me with it. Very disappointed.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of a pain to use , not worth the purchase
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
PROTECTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS COST TO MUCH MONEY. IT DOESN'T TRANSFER OVER WHEN YOU GET AN DEFECTIVE PRODUCT.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
1-year geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this when I bought my laptop. I have never used it. Besides I think if something went wrong the first year wouldn’t the manufacturer cover it? To me, waste of money but I guess if I needed it, I would not feel that way
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leenie1014 – While most computers do come with a one-year warranty, our Geek Squad Protection plans cover things that the manufacturer does not. For example, your plan would cover drops and spills, while a manufacturer’s warranty will not. I hope that you’ll continue to purchase Geek Squad Protection Plans going forward.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help when needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
accident subscripation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the accident subscription was no use to me so I cancel it
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
DO NOT BUY THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is garbage. DO NOT BUY THIS. It is impossible to cancel and does not cover any sort of troubleshooting.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not be shopping at best buy, or purchasing another "Geek squad protection plan" ever again
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Louie. Thanks for connecting with us about this. I apologize for the poor experience you had. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a total rip off. I Broke my phone the week I got it and was told I had to pay 250 for a deductible to have it replaced. In addition I would have to repurchase the contract again since it was full filled with any full replacement. Later I found out that was incorrect.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I’m not ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent is mounted my TV and all of my gadgetthank you greatnesses
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Overpriced coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a fan of the G Squad except for computers this insurance is ridiculously overpriced. It's hundreds of dollars with BB and a flat $99.99 at the warehouse. Hmm? Where should I buy my next laptop? That's how that went.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BAAADASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY HORRIBLE CUSTOMER SERVICE, DO NOT USE THESE PEOPLE!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend