Customer Ratings & Reviews

Not too happy with this purchase, did not want to repair my HP laptop.

didn't want anything to do with me, it seemed like i was a inconvenience

Por customer service I will never buy anything from best buy

I purchased 2 years not 1 year. Guess I’ll visit to get this taken care of.

I feel like this was a waist since i never got to use it :(

Have not used warranty. It's suppose to cover any accidental damages. We will find out if something happens

worst service ever from geek squad i mean it not worth the the price

We haven't used this service yet and cannot give a proper review at this time.

In terms of accident their survive is good but yet they change you

What is this? I am about call because I am not even sure what it is

I can not rate this purchased item since it was returned.

I bought a 0220-064-1905 Every time I come to Geek Squad Service

I wouldn’t bother, they didn’t replace my computer.

## Coverage Highlights This 4-year plan safeguards against drops, spills, power surges, and mechanical failures beyond the manufacturer’s warranty. It includes parts, labor, and shipping, so you’ll never face surprise repair bills. --- ## Enrollment & Management - Add the plan at purchase—online or in-store—and link it to your device immediately. - Track and manage your coverage via the Best Buy app or Geek Squad portal. - No monthly fees or renewals—one upfront payment locks in four years of protection. --- ## Claim Experience 1. File your claim online or by phone—available 24/7. 2. Ship your device with a prepaid label or bring it to any Best Buy store. 3. Receive repaired or replacement devices within 5–7 business days. Geek Squad agents keep you updated at every step, and turnaround is consistently fast. --- ## Pros and Cons | Pros | Cons | | ------------------------------------------------------------ | --------------------------------------- | | Covers nearly all accidental damage with no hidden fees | Upfront cost higher than monthly plans | | Nationwide in-store repairs and mail-in options | Deductible applies per incident | | Includes unlimited claims—perfect for busy users | Warranty void if serviced elsewhere | | One-time payment for four years of peace of mind | Non-transferable on most devices | --- ## Tips for Maximizing Value - Register your device ASAP and keep your receipt handy for smoother claims. - Pair with an adjustable laptop stand or surge protector to minimize risk. - Check Geek Squad’s “Same-Day In-Store Repair” option for urgent fixes. --- ## Verdict For students heading to grad school, remote professionals, or anyone with a high-end laptop, this 4-year Geek Squad plan is a smart investment. The upfront cost pays off when accidents happen—and with Geek Squad’s speedy service, you’ll stay productive through every project and deadline.

The agents set up everything quickly and efficiently. They were prepared for everything needed. They also showed me how to use the new tv and showed me how to use the equipment. They Leo said to reach out with any questions I might have after using this new tv.

haven't used it but it's good to have as just in case, hopefully its not like a store scam where you get the protection but have to pay for a whole other computer

I doubted to buy protection for my new laptop but decided to get it, after one month of use the charger fail and got it replaced at no extra charge plus every electronic device that you buy under your account, is covered automatically

Geek Squad Protection is definitely worth it for peace of mind. As a college student, it’s nice knowing that if something breaks or stops working, Best Buy makes the repair or replacement process easy. The staff is helpful and explains things clearly, which saves a lot of stress and time. If you rely on your tech for school, Geek Squad Protection is a solid backup to have.

The geek squad is amazing, I came in with my laptop because I thought I needed help updating my system, but I ended up needing a new laptop. They helped me find what I needed

I bought this laptop six days ago and wanted to give a real review on it once I received it and had a few days to use it. I can honestly say that this laptop is a great machine! Why pay $2k or more for an Alienware laptop when this computer can handle all the games and tasks that you throw at it without a single interruption or any lag? * DISPLAY: The display on this laptop is amazing. It has a crystal clear picture and I haven't noticed any stuttering or tearing of the picture whatsoever with this laptop! It definitely delivers on FPS! * KEYBOARD: This is a membrane keyboard and I prefer those over the CLICKY mechanical ones. I like soft touch and silent keyboards more. But the response time on this is not bad at all! It's actually very good! I love how quick my games react to it. * SOUND: This is definitely a con. I don't know if it was just my speakers or not, but when I listened to some music through them, it sounded like sound coming from a tin can. Luckily, I had some Logitech desktop speakers sitting in a nearby closet, so I pulled those out and connected them to the headset port on the right side of the laptop. Much better! It was a quick and easy fix for me. For anybody getting this laptop, I would highly recommend investing in a pair of desktop speakers as well. It will make all the difference, because the sound on this laptop is not the best. I don't know if it's because they have small speakers in them, so they are limited on what they can accomplish, or if it was just my laptop. Either way, it's a small problem that was easily fixed, so it's nothing I'll be returning my PC over. * STORAGE: This laptop advertises that it comes with a 1tb SSD, and while that may be the case, you only have 800-something to play around with after OS and everything is installed. It also comes with a bunch of bloat apps and such that could have been kept out. It's not Dells fault, though. It's stuff that Microsoft crams into their Windows 11 software. I did a full uninstall of all of them before I really started playing on it. * WHAT I WISH: The only things I would have wished for upon receiving this laptop is that it would have been a touchscreen. That would have been a nice addition for the amount of money that it cost. I paid a little over $1,700 for it after taxes and shipping. More on the shipping next. * SHIPPING: This is a CON! A huge con! When I purchased this laptop, I paid A LOT of extra money to have it overnighted to my house the following day. I work in shipping, so I know all the different options that FedEx and UPS offer, and how much they typically are to ship each thing out. Needless to say, I was NOT happy with my shipping choice. I paid the equivalent for FedEx Priority Overnight shipping, and they took that money and gave me FedEx Home Delivery shipping instead, which is SIGNIFICANTLY cheaper than what I paid for. So they basically took my money and bought me a cheap shipping option that would still get it to me overnight, just not for the amount I paid. And they pocketed the rest. I get that they're a business and that they have to make a profit, but they already made a profit off of the laptop, which cost $1,700 and some extra dollars after taxes. They should have given me a more fair and decent shipping option. I will definitely be reaching out to Customer Service and looking for a shipping refund for that. Because I know for a fact that FedEx Home Delivery shipping is nowhere near as expensive as what I paid to have it overnighted to me. Not by a long shot! Bad business choice on their part. Otherwise, solid and wonderful machine!