Customer Ratings & Reviews

Love it! Delivery was quick. Computer looks brand new. Easy setup. Have used for personal and work purposes with no issues. Exactly as described.

They helped me with my computer when the touch screen went out and it was covered by the warranty.

I'll be traveling with this laptop so the peace of mind is nice. There has been no need to use the warranty yet, if that happens I'll update the review.

Stuff does happen...this is insurance for the poor quality products available these days

Love these guys. They are so helpful and friendly. I always have the utmost confidence in their knowledge

Geek squad are a great team. Very knowledgeable and help me fix my laptop.

I have not had to use it after owning my computer for over a year. It is a good deal should something happen

Great option for my brand new computer for my small business. Very affordable and worth it when I got my new Dell laptop as an "open box" item and saved so much!

He performs well and the results are good Fulfills With what was agreed

Love that these are always offered especially since I have kids because you never know what could happen

It’s alright the employ’s aren’t to difficult about it when you got to try and report a problem with your product

This service is only available in store so be prepared to bring your device into BestBuy and then wait for an available technician. I gave up on waiting after over 30 minutes and flagged a regular employee for help. I ended up returning the device I initially purchased in favor of a different device that better suited my needs. The Best Buy salesperson was quite helpful and knowledgeable whereas I don’t know how Geek Squad service may rate because I waited half an hour and then gave up on using their service.

Good protection plan for accidental damage. It gives peace of mind knowing support is available if something goes wrong. Easy to understand and useful for protecting electronics. Definitely worth having.

Never had any issue they fixed and replace tv and laptops. Nice to have instead of mailing it like other places have u do.

Whenever I get electronics, I always come to best buy because I know I can count on geek squad to get the job done

Geek Squad protection has saved our bacon on more than one occasion. Highly recommend!

I have found the laptop to be fast and responsive, but one should expect that out of this generation of Ryzen 7 processor. I have always been impressed by Lenovo products. They may not have all of the bells and whistles as other brands, but they are dependable workhorses, a nd in the end, that is truly what I want from a laptop. I will give a demerit to the Geek Squad though. I purchased an open box item that was supposed to be restored to factory settings. It was not restored with a network adapter driver which makes setting Windows 11 up difficult. Fortunately, I am a geek and had a usb-c to RJ45 connecter adaptor. On the plus side though, it did not have all of the bloat ware.

Its always good to know that we have an insurance policy in place for the just in case things

I'm a little clumsy so it was a must that I got warranty. I have a grandson that loves anything that has buttons.

They are very kind and every time I go or have a problem, they attend to me quickly and solve my problems.