Customer Ratings & Reviews

Love the adh protection offered especially on laptops.

The Chromebook offers a lightweight and affordable option for users primarily focused on web browsing, productivity tasks, and light computing needs. Its integration with Google services provides seamless access to Gmail, Google Drive, and other apps, making it ideal for users heavily reliant on the Google ecosystem. The Chrome OS is known for its simplicity and security, with automatic updates ensuring users have the latest features and protection against malware. However, its reliance on web-based applications may limit functionality for users needing more robust software options, such as professional-grade photo or video editing. Additionally, while the Chromebook's affordability is appealing, its hardware may sometimes feel less durable or powerful compared to traditional laptops. Overall, the Chromebook offers excellent value for users seeking a budget-friendly device primarily for web browsing and basic productivity tasks.

Great service, my laptop starting having problems and they were quick to provide solutions.

We got this for my new laptop. I can breathe easier knowing that my laptop is covered and if I have questions or a problem, help is not far away.

I have spinal nerve issues which make me unintentionally drop things daily. I buy my electronics at Best Buy expressly for this reason. I have bought tablets, phones, laptops, televisions, gaming systems and much more from Best Buy because of how professional they treat me no matter how many times I break my products without meaning to. I have lived in many states and no matter where I bought a product or break it; I have only had a couple of employees laugh or be rude to me. The odds of that happening are very rare. I have 35+ retail management experience, so I know that from experience. Just knowing that I can take my accidents to them, and be treated well, PLUS get my electronics fixed quickly on top of it, is a win! Just when you think that's all, they surprise you by actually backing up their repair work/parts too! You can't go wrong with the peace of mind Geek Squad plans give you in making expensive electronic purchases. Just remember to be patient with them and smile when you need service. They don't get treated very well by the public. Your smile and patience may be the only time they see it that day. :)

I bought this laptop on a Wednesday and didnt get it working optimally until Friday. When I got home with it, I plugged it in, and ran all the Windows, Dell and BIOS updates, along with chipset and drivers. After running the updates, I booted up COD Warzone and no matter what settings I ran it on, the FPS would drop to 4 for one whole second, like a stutter, then back up to smooth 60. I also tried Fortnite, it would run a beautiful buttery smooth 60FPS on the 4K oled screen for a good few minutes, but would always have that stutter which would drop it to 4FPS for one second and then back up 60fps costing me a couple solo Royales. - The issue with this laptop (if you have one) will most likely be an issue with throttling on the CPU. That's because Dell tuned this laptop with too much power to the CPU for the turbo boost. - I didn't want to give up on this laptop because the most comparable laptop to this in size and power is the $2600 Razer and because I enjoy fixing things, I spent two days of troubleshooting and digging through forums on google, to narrow down what the issue is with this laptop from the factory. - Unfortunately, it may require a little bit of extra work on your part, the work DELL should have done before mass producing this thing, but in doing so, I have complete control over this very powerful machine and am running 1080p Fortnite on epic settings with 100% texture resolution at 62° C on the CPU and GPU! - The RGB lighting is very bright and pleasing. The front RGB bar has 10 customizable sections and the keyboard is 4 sections, not per key, but still, the Alienware command center software that comes with this laptop provides customizeable fan profiles and 6 different color modes for the RGB settings. The chassis is aluminum and the 4k OLED screen is seriously one if the most gorgeous screens I've seen on any laptop on the market, at least in the two thousand dollar budget range. - Overall, I think it was a little sloppy of Dell to release this product to the public with this issue and they claim that version 1.3 Bios fixed it, but I pulled this thing right out of the box and updated it to version 1.7 with all the other updates, went straight to Warzone and had this issue, so it's really just an overvoltage issue. Unfortunately nowadays, a lot of these slim laptops with powerful hardware have thermal throttling issues. From my experience, unlocking the undervolting and power limiting the Turbo boost to 44W has completely stopped the problem. The websites provided below offer all the knowledge from people who love the hardware and look of this laptop, but needed to get control on the CPU and GPU clock speeds and undervolting in order to stop the overheating and throttling from happening. https://www.ozbargain.com.au/node/559551 https://brendangreenley.com/undervolting-2020-dell-laptops-like-the-vostro-7500-and-more-tips-to-improve-thermals-battery-life-and-speed/

Its quick and easy to use just sign in with your email and you are good to go.

This a really good anti virus software. But honestly it took longer to install it.

I wouldn’t recommend this protection plan based on my experience. I purchased it expecting peace of mind, but when I actually needed to use it, I was told my items weren’t covered or that the repair wasn’t worth it. I had both a TV with a cracked screen and a laptop with accidental damage, and in both cases I was basically advised to replace the items instead of having them fixed. That defeats the purpose of paying extra for protection. It may work in some situations, but for accidental damage claims, it didn’t deliver for me. I’d suggest carefully reviewing what’s actually covered before purchasing.

Good for personal on hand device help. Can call or chat by debice.

Great color shade choices. Great Basic working Laptop!

This isn't a fair question. The Chromebook was purchased a month ago and haven't needed to use the warranty. I hope we won't have to.

It's there if needed. Didn't have to use it , but the geek squad is there

Great service, friendly employees as well as knowledgeable.

I have great expectations for this warranty package deal, I hope it helps with issues that may arise with this product

Even though I did not use the protection. Still was happy to know I had it

Excellent picture quality and color. Screen is very clearN

I have had this since 2020! I love the benefits of having it!

They have been there to help out when something happens. Quick response and know the issues.

Helped me get all set up the and service was priceless geek was professional and knowledgeable and was such a great help! A+ #1