Customer Ratings & Reviews

Great Laptop, Just better than any other gaming laptop I owned in the past, from Alienware to Razer. Maybe the only downfall is the keyboard lighting, the keyboard is incredible with a deep satisfying click. Ultra powerful and ultra portable. and great battery life, anywhere from 8 to 11 hrs of screen on time. Beyond the capabilities of any gaming laptop I've used before, especially in the small form factor. The G14 just weights about 3.5 lb. Very happy with purchase. Best laptop of 2020.

The agent downloaded everything I asked them to and it was pretty quick too.

Im always the one who says eh I dont need it and it never fails within the first week i drop it crack it spill on it or lose it. Ive had 5 laptops in the last 3 years. This time i opted in and it's definitely a stress reliever. Geek squad protection is the way to goand always opt in for the 3 year plan.

Computer came fully protected and easy to set up, exactly what I bought!

I'm really happy that I ordered a laptop from Best Buy rather than Amazon. I have ordered 8 laptops and 3 Chromebooks from them since 2007. My last Chromebook died the day after I got it. Best Buy also has free 2 day shipping whereas you have to pay for Amazon Prime. I am officially boycotting Amazon. I'm sure Best Buy wouldn't send me three refurbished Chromebooks when I ordered them as new.

I've gone in for assistance from the Geek Squad for both my laptop (Best Buy purchase) and iPhone (outside purchase( on a number of occasions. Love the 2 day shipping. Also got enhanced assistance to replace a laptop recently, which was key. The peace of mind alone is great to have, and the cost is reasonable given the coverage window.

Cracked screen took 3 weeks to send out and get repaired. Came back and then wifi didn't work. Turns out they damaged the wifi card and antennae when replacing the screen. Will have to send off to repair. They suggested we buy a wifi extender and it would work for now then we can send it out after College semester is over, but then 2 days later, laptop crashed with fatal error. They have to send it off again OR for $190 I can buy some other service and Geek Squad can fix in house. !!!!! SCAM!!!! Avoid!!!

I was looking for a Chromebook, specifically Lenovo. I first saw it for $169 (reg$319), so I went for it. I couldn't be more pleased with it. I know it's Google/Android.

Got the help we needed, when we needed it. Easy in store service.

Very Impressed with the quality and display of the screen. Worth the price and still in very good working condition after 4 years of owning it.

So I've used geek squads service before for a bad CMOS battery. I'm going to give a little bit of background about myself before explaining what happened. I'm a PC hardware enthusiast. I'm up to date with the newest technologies and build my own desktop computers. This happened to me a couple years ago and after this happened, I have completely disassembled and reassembled this computer 2 times, so I have a good idea of the complexity of the job they performed. I had this service for my dell inspiron 15. I bought it because I thought the geek squad could do basic repairs and would cover my PC if it broke. Well about a year after purchasing my PC, the CMOS battery died which caused the PC to give a beep code on startup. I was afraid of voiding the warranty by opening my PC up to replace the watch battery that powers the clock on the motherboard. sometimes there are warranty voiding stickers that are hidden under screws or between panels. ( after this event during my rebuilds I notitced that the CMOS battery is located in an increadibly easily accessed spot. it requires the removal of one screw and prying off one pannel. after that you use a screw driver or your hand to remove and replace the battery. after that you place the panel back on and put the screw back in). They told me they'd look at it and run diagnostics on it, so I handed it over and waited in the store until their diagnostics finished. When they handed it back to me the computer no longer booted. I assumed that the motherboard must have been damaged and finally coincidentally broke while they were working on it. They offered to send it to their repair facility which I agreed to. I thought a motherboard replacement would be pretty simple and I wouldn't lose any data since the motherboard doesn't store data. So I waited two weeks to have my computer repaired. it wasn't optimal to be without my computer, but I was able to make due. When my PC was returned to me after being fixed, the paper slip in the box said the problem was the CMOS battery. So I figured that they must not have plugged everything back in properly at the store after the diagnostics. For people who work on computers all day, disassembling and reassembling a dell inspiron 15 should be no problem at all and the CMOS battery replacement should be even easier than that. It has a very well designed and easy to repair internal layout. But I'll let that slide. sure a CMOS battery should have been able to be swapped in the store, but in my case I could make due without my laptop for a 2 weeks because I have a primary desktop computer. Well I open my computer to find that they factory reset it, so I lost all my programs. my files were still in tact, but because they factory reset it my programs no longer worked. Also my computer was very sluggish and took way longer than it should to load or do anything. I had to then factory reset it again, which resolved the sluggish issue that was caused by the geek squad. Well, I am an engineering major, so my programs are quite expensive and calling companies to get new license keys can be a hassle. also if a company decided not to give me a new license key, I could be looking at paying 1000's of dollars for a new copy of the program. I'm dissapointed in the service because they did not know what they were doing. 300 dollars is a lot of money to spend on a warranty plan, but in my experience it was not worth it. even for a very basic repair, they did not do it right. they never should have logged into my computer after replacing my CMOS battery. After it was fixed they should have sent it back to me without factory resetting it. There is a part I haven't mentioned yet. before I received my computer they called me trying to sell me a new windows operating system. This just doesn't make since for 2 reasons. there was nothing wrong with my operating system before I sent it to them. I would have noticed that. Also if there was something wrong with it, I would be better off buying a restore disk from dell for less than 20 dollars rather than buying a 150 dollar windows licence from them. Which leads me to my final and most important gripe with the geek squad. They seem to be more interested in selling you products than fixing your computer. I don't really want to pay 300 dollars for a service that will try to trick me into spending money on products or services I don't need.

I bought this computer in 2020 and I’ve only had a single flaw with this laptop: the buttons on the button come out after awhile. This is where I reached out to GeekSquad, after confirming my files were synced, my laptop was easily replaced with a new one. I enjoyed this service.

Excellent for my needs! Perfect size and weight! Great for school and work from home!

This service is very useful for all the products that I have purchased from Best Buy. Whenever I had a problem with any of my stuff they fixed it. I just had the schedule an appointment show up and they'd handle it.

Faked out this time. Continue as a guest only to be forced to create an account prior to completing the order? It remains no surreprise to me why Amazon ia burying all of the brick and mortars. I tried to buy a cd of Turbo tax from best buy. Even the download reqired a log in. I have had this discussion with intuit more than once. I found a cd version. Keep pushing your customers to Amazon. Good luck..

Don't get it. Most laptop's break right after the manufactre warranty and unless you are very prone to dropping it. It cost $85 just for the team to tell me the screen was broken, something I already knew, and then proceed to tell me that since it had been 1-year and 5 months that I would have to spend $1000, 2/3 the price of the laptop, to get it fixed. A complete waste of $230.

Purchase process was simple. Joy Systems packaged the product in was that was so protected there was no way for the laptop to break during transit. Laptop arrived 1 day prior to what Best Buy's website said.

I only get Geek Squad protection on purchases over $1000 generally, and this was DEFINITELY worth the purchase. I have used the Geek Squad multiple times to get my device fixed, and there has been absolutely no friction or any problem in getting the device fixed.

I love everything about my refurbished laptop! Thank you Best Buy and Joysystems for refurbishing it. The price the graphics and the speed all are excellent!

this laptop is really cool. Downside is its 1080p. It took some adjusting for me to get used to the less sharper visuals. Asides that, this laptop is amazingly fast. i was skeptical about rtx 4050 but it blows the 3050 away. HP could have done better with the chassis.