Customer Ratings & Reviews

I have had every question I have asked answered promptly and professionally. When my new dog chewed a part of my cord that I wasn't able to get in your store the agent I spoke to told me exactly where to get it and what to ask for. Well worth the money in my opinion!

I love geek squad whenever my laptop has a problem they fix it in no time!

Great add on! Definitely a must have when your laptop gets delivered to the wrong address!!

Getting this was a great gift for my father in law. He truly enjoys it and would recommend it to anyone

Just had my first issue with my HP Pavilion. The G button was sticking. Scheduled an appointment for today, went in, employee was prompt, took laptop in back, came back and said he cleaned underneath, there was actually a nail under the button.

Product was only good for 1 issue so it didn’t matter that i payed for a 3 yrs plan as i was told i was only able to use it once

I have only had to use the geek squad service a couple of times and they are very helpful, friendly and knowledgeable

I brought my son an expensive and wanted to get his computer protected since it is for college and this plan seems well worth the money as it provides up to 1400 if his computer is broken and I paid 1900 so that is a great deal to have some of the cost replaced if I need it,

We purchased this accidental protection on an item and actually had to use it! Our item was replaced with a better one because the item we had trouble with is no longer available.

The agents fixed my computer within no time! Highly recommended geek squad! The are the best in the business!

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

The protection price is good for what it's worth and I can rest assured knowing I don't need to worry about accidents.

So far no problems with the laptop. At least I have Greeks squad just in case

Geek squad protection actually makes life better great associates at BBY

My service was great I dealt with a young lady I cannot remember her name I wish I could and her supervisor geek squad manager they did a great job they help me when I was very upset and was able to D escalate the situation I am thankful for them

This computer i bought is great. I had issues with it after accidently dropping it. They resolved my issue here in Duluth Minnesota USA and i have an awesome and amazing product as if nothing ever happened!!

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

Amazing fast and easy I had scratches and like it was really bad for the screen they fixed it up super fast loved it.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.

Great pass came with the laptop and a bonus expense