Customer Ratings & Reviews

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

Have used Geek Squad several times. The agents are very professional and extremely capable. They are also very technical when they need to be.

I am always relaxed when I have the Geek Squad. They have my back.

They can help out at home or instore and its efficient and educational even

Very nice to have this peace of mind at a good price

Have not used yet, easy to buy. Hope it comes in handy, nice price

Haven't used it yet, just like the idea I have it for 3 years because I don't intend to have to replace this thing any time soon

I bought this 2-Year Accidental Geek Squad Protection plan for my Dell All-in-one desktop computer even though there is manufacturing warranty for one year but best buy try to offer you to buy for 2 years.

I know very few things when it comes to computer stuff I have used the geek squad many times and they always solve my problems They are always available 24/7 Work the yearly price to get great service

Good choice if you have a several devices. I bought it for my first time. I’ve been use for 4 devices. Is a good choice if you will use to different devices.

Nice to have when you have kids that love yo get into everything.

Well worth the money spent to ensure my computer was covered for any problems over the course of those 3 years

I am happy to have this connected to my devices to protect all my electronics. If you should run into any problems or should an accident occur, their protection is there to get you back on track.

We always purchase the protection -- it will save you in the long run -- ALWAYS!

Best Buy's GSP is great to have on higher ticket items. They cover almost everything without any question(s) asked (typically). I highly recommend this protection plan.

It was great to bundle with my product in case anything does happen to my product

My mom uses it all the time so I have it for my new computer I bought through Best Buy.

Had a issue with a pre built pc I bought. Geek squad people were super helpful. Offered to swap the whole unit on the spot. One of the main reasons I shop at Best Buy is to add GSP to the purchase. Always buy geek squad.

Having insurance is for peace of mind. Though so many times my purchase of the Geek Squad Service has been used... if you don't get it, plan to regret your decision down the line.

I was so impressed with the quality of work, my appointment actually was moved up,worked out great. All is great. My technician work shoe covers,mask. Very covid protected