Customer Ratings & Reviews

Terrible customer service does whatever even when I say no parts are missing asked for investigation throughly but they always just ignore

I don't think the Geek Squad employees are happy with their jobs. I have no plans on ever trying to use their services again. I understand people having bad days, but when an employee tries to treat me like I don't know what is good for my devices there is an issue.

Lied lied lied aboit buying in bome support in computer and everyone is dosabled. Never ever trust best buy. Been burmed before. Gave a chance after 20 years still lies. Buy at dell at least theh come out

Cannot really review because I haven't needed it and that may be a positive thing. I don't want to have to use it, really. But I paid for something I didn't need or use and that's not a good feeling either.

Not happy with there service. Purchased 2 Samasung Galaxy A71 5g phone got the protection. My phone got accidentally dropped out of my pocket during winter it hit a ice chunk shattered the screen. Drove 1hr ina half to bestbuy to be shipped a replacement that was refurbished not new replacement and i paid the deductible for a used piece of crap replacement. Why dont they let you get a replacement in store for the same price of your phone I was ripped off by bestbuy an geeksquad the phone were 600 a piece. SO WORD TO THE WARNING DONT GET THIS.

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When I brought my computer to Geek Squad, the team member refused to run a diagnostic on it because my monitor didn't have a warranty. I paid over 1k for this desktop, and I do not help fix my laptop because it does not have a "Best Buy" monitor.

I usually have problems with this feel squad telling me they have to send my stuff off then it comes back more broken in some areas than others.

Hard to determine when I haven't used it, yet. Hope it's good.

I purchased a geek squad Have not had to use them yet I do have a computer that needs to go back to them and has coronavirus will see what happens

There is no diagnostic tech support with this program, be sure to read details of what you are buying. No tech support or protection on this program for hardware or software issues..... You still have to go back to store with all equipment to get warranty item support

Needed my computer fixed due to password locked out. Best Buy rep could not verify geek coverage and had to beg to get help

Bought an open box computer thinking that if something went wrong it would be covered. Unfortunately this protection is misleading and my only option was to pay for another $180 plan.

First issue rose when the fan was making a metal on metal grating sound. Brought it in to Best Buy and they kept it for a week and adjusted the fan. Problem solved. Second issue arose within 9 months when the CPU and GPU started spiking. Computer would become unresponsive. On other occasions, the computer would not connect with the monitor. Brought it to Best Buy on original warranty for repair, since computers are so hard to find these days, and was issued store credit. Now, I have no computer and will have big problems trying to find a comparable one. And, I'm stuck with Best Buy credit, so I'm limited to shopping there. One more thing! I purchased the 3 year warranty, but Best Buy claims there is a different service where they could have looked at my computer "in-house," thereby making repairs quicker. Why did my 3 year warranty, which was very expensive, not include this service? Best Buy, you are selling competing, or at least confusing, services.

PC I purchased messed up so took it to geek squad and didn’t get any updates when it was sent off. Finally was told it could be exchanged for a new PC after I called. Lots of false information given and spent months trying to figure out how to get the exact same product and protection plan I had. Customer service was not very helpful and supervisor I spoke to was rude and talked over me. Issue has still not been resolved because they keep sending me to talk to different people.

Sometimee they charge randomly for nothing but they do give and fix devices and their service is decent.

Probably will not keep this. It’s way to expensive

They were okay I guess in trying to figure out the problem. Not as friendly as I had expected.

I guess it's good to have it but have never used it and wonder if it even is usable during this quarantine.

Bought it for my expensive device to have it just incase something happens to my purchase