Customer Ratings & Reviews

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

I had a tv break down on me in 6 months and i didn't put insurance on it now I'm out of a 600 dollars and i have too buy a new tv always insure your product u never know

I Have NOT USED THEM YET. If I need them in will use them.

I bought this 2-Year Accidental Geek Squad Protection plan for my Dell All-in-one desktop computer even though there is manufacturing warranty for one year but best buy try to offer you to buy for 2 years.

I’m glad that the geek squad has my back in case anything happens to my pc or my monitor lol

Good choice if you have a several devices. I bought it for my first time. I’ve been use for 4 devices. Is a good choice if you will use to different devices.

I know very few things when it comes to computer stuff I have used the geek squad many times and they always solve my problems They are always available 24/7 Work the yearly price to get great service

Have used Geek Squad several times. The agents are very professional and extremely capable. They are also very technical when they need to be.

This was the Best thing i could have done including this service with my purchase

Had an issue with the first computer we bought was a manufacturing defect they swiftly replaced our item

Man i didnt get to even Use them or my warranty but my services was great the got me right in the studio

I would like to think i know my way around a desktop and i have already used this service several times. its fantastic.

Had a issue with a pre built pc I bought. Geek squad people were super helpful. Offered to swap the whole unit on the spot. One of the main reasons I shop at Best Buy is to add GSP to the purchase. Always buy geek squad.

I am happy to have this connected to my devices to protect all my electronics. If you should run into any problems or should an accident occur, their protection is there to get you back on track.

Geek Squad is amazing!! I would recommend that you get geeks white with any electrical problems that you have…

Haven't used it yet, just like the idea I have it for 3 years because I don't intend to have to replace this thing any time soon

Best Buy's GSP is great to have on higher ticket items. They cover almost everything without any question(s) asked (typically). I highly recommend this protection plan.

Having insurance is for peace of mind. Though so many times my purchase of the Geek Squad Service has been used... if you don't get it, plan to regret your decision down the line.

I was so impressed with the quality of work, my appointment actually was moved up,worked out great. All is great. My technician work shoe covers,mask. Very covid protected

Service protection program has come in such good use when I was having problems with getting the desktop I purchased to work. Geek squad was available immediately and fixed the problem the same day.