Customer Ratings & Reviews

Geek squad service is better than any other company

Our HP all-in-1 was knocked off the desk, hit the chair and landed on the floor. The mishap resulted in a cracked screen and the computer would not power on. Took it to the Geek Squad. They had it repaired and ready for pick up in less than a week. Cost to repair would have been $800 if we didn't have this 2-year accidental protection; so this plan is worth every penny.

I'm glad I got this because I may have to use it soon.

Computer arrived and just installed it, everything runs great out of box.

Worth it for the protection and longevity of your devices and appliances.

Haven’t needed them yet, so I’ll give the benefit of doubt.

The best squad that exist is the Geek Squad. They staff in this department are friendly and helpful.

My computer screen cracked and I have saved hundreds purchasing this plan

A must-have if you are looking to purchase anything from Best Buy

The graphics on the pc are excellent and it runs games like its nothing

Nice to know there is help if there is a problem with the tv.

It is nice to have an accidental protection service

[Employee of bestbuy] I love the GSP plans that I buy i know that I have the peace of mind that I'm able to drop my device off and it either going to get fixed or replaced, but with Desktops and laptops they also offer data backup services which are critical, I always buy the protection plans cause once the one year MFG warranty expires your paying out of pocket and it gets expensive.

Excellent Team members with great knowledge about their products

I buy to have garatie for one year if somthing breaks

Haven't had to use it yet, and I hope I never have to! lol but I definitely am glad that Best Buy offers services like this just in case.

Love that I can call if I need help or if there is a problem with my PC. Good value to know I can get help when needed.

Love it!! Had to used this last week. No troubles after one year. They gave me store credit for the amount of my purchase. And will buy it for my new PC! Thanks geek squad

It's nice to have a warranty like this for when something breaks down, and knowing that there are people I can talk to and work with directly when an expensive device I just bought starts having issues is certainly a reassuring thought. Though a warranty like this also depends on if it's actually needed and the skill of the Geek Squad member who deals with it. Generally, it's good to have but I wouldn't suggest getting it for every single purchase, just the really expensive ones!

We cannot say enough nice things about our very pleasant experience with Beavertonś Geek Squad agent Christopher this past weekend. He was very polite, helpful, courteous, and got the job done well and in a timely manner. His calm demeanor and incredible expertise had my son and me feeling better in a matter of seconds with our new gaming computer that was not working properly. We knew we were in excellent hands with Chris. He even went above and beyond by offering to set up our Windows 10 before we came to pick up our PC. Then, after we checked out, to finish the job in complete style, he carried our tower out to our car! Christopher really is one-of-a-kind! A real gem! Anyone lucky enough to have him help you will be very happy he did!