Customer Ratings & Reviews

I haven’t had to use it yet but I know it will take care of me if needed.

My son called the Best Buy Geek squad with a question about his new gaming computer, they were able to remote in and show him how to fix the problem and give tips on how to improve the performance of the computer, it was solved on the 1st try and was never an issue after. Thanks very much for all your help and having 24/7 availability

Well what can I say it is very self explanatory… protection means everything when purchasing these expensive equipment. Like for example spend 2400$ on 9th Dec for gaming pc 22 days later crashes hardware issue from factory. Lucky still able to exchange for new one without having use the protection. Never know could went 3 months then crash so best be safe than sorry

We cannot say enough nice things about our very pleasant experience with Beavertonś Geek Squad agent Christopher this past weekend. He was very polite, helpful, courteous, and got the job done well and in a timely manner. His calm demeanor and incredible expertise had my son and me feeling better in a matter of seconds with our new gaming computer that was not working properly. We knew we were in excellent hands with Chris. He even went above and beyond by offering to set up our Windows 10 before we came to pick up our PC. Then, after we checked out, to finish the job in complete style, he carried our tower out to our car! Christopher really is one-of-a-kind! A real gem! Anyone lucky enough to have him help you will be very happy he did!

The Geek Squad has always been my saving grace. They are knowledgeable.

Great service. I know it'll be helpful if somethings happens to my computer

The Geek Squad is the best they helped me find what i was looking for.

Purchased the Geek squad service. Never used it. Ok

Always purchase the extra protection for expensive purchases. They take care of you.

offered refund/ replacement of my computer when it stopped working

Always a great help when I have tech problems! Easy service and always fast.

Definitely worth having along the way because you never know what might happen!

This is a reliable service and comes in handy when their is tech issues.

"I recently had an experience with Best Buy's Geek Squad service and was genuinely impressed. Their team was knowledgeable, patient, and went above and beyond to address my tech issues. It's evident they take pride in their work and prioritize customer satisfaction. Whether you're tech-savvy or not, Geek Squad provides invaluable support, making tech challenges a breeze. Highly recommended!"

After initially buying an ASUS ROG gaming computer at the same price point, that underperformed, under cooled and just poorly put together I was forced to return it and search for an alternative. After seeing the specs of a computer priced exactly the same I made a leap of faith and purchased from Ibuypower. Not only did it come water-cooled unlike the ASUS ROG, it came with the same graphics card but an OC edition (2080super) ,two bonuses for exactly the same price. Not only that but it came in a much more beautiful tower and more sufficient cooling to power this beast. After this experience I don't see myself purchasing from any other company for a while. Right on to Ibuypower for doing it right.

I am happy with this purchase. I got the open box option to save a little money. It didn't come with an electrical cord, keyboard or mouse. That's ok because I already have them from the previous computer. I have windows 11, which is an adjustment but it's not to difficult to move around. I hope to not have to buy another computer for a few years but if I do I'll look at Best Buy first.

My son downloads games all the time and so far all the games he downloaded he plays it everyday on his pc!! Whatever needs fixing they help u right away in a timely manner!

Had this computer for a while now and it has given me zero problems right out of the box. Running games smoothly on high.

its an excellent service and provides reassurance if something was to go wrong which is not typical

Would like it.who wouldn't want a chance to get one for the free?