Customer Ratings & Reviews

No packaging damage when I received the pc. Noticeable damage on the tower itself. Too lazy to care regarding taking additional photo. Last CyberPowerPC I got, dead GPU. At least this one work.

I bought a 3 yr accidental contract for my Lenovo Desktop I bought. I buy Geek Squad accidental insurance for all my computers, printers and monitors. I have used the geek squad on my computer equipment. when I had problems with them. I take my computer in to geek squad. No hassle problems. they check it right in and fix it. As soon as their done. they give me a call to come pick it up. They get my computer to me real fast. they don't take to long. I would recommend geek squad accidental insurance to everyone that buys computers, printers and monitors.

I'm glad to know that the Geek Squad is there, if I need them

I know many people are hesitant about purchasing warrantees for their computers. It seems an excessive and perhaps even unnecessary addition to what is already an expensive purchase. All I can say is that when you break down the cost of a three-year purchase to a per year cost, and then consider how much money you would have to fork out to replace your computer if you did not have the warranty, the benefits are obvious. We have used our geek squad warrantees several times, and it has saved us thousands of dollars. I would not purchase a computer without one!

I usually purchase Best Buy's GSP for high ticket items or those that I feel will have a higher probability of breaking down either during the manufacturer's warranty period or beyond but within the coverage period of Best Buy's GSP. It has never disappointed me - coverage is great and it usually involves either an exact (or equivalent replacement) or store credit (or gift card) for the purchase price of the defective item. I highly recommend this!!!

No questions ever asked. Explained the issues and replaces, repairs some times there on the spot or in a matter of days. This insurance is the top reason why I will contine to purchase most of my devices from Best Buy and add insurance for the safety and ease of mind. This is definitely a stress saver when buying electronics and or devices for young humans ;)

For it's price, this is definitely worth it. I personally keep things in good condition and I take care of all of my electronics, but it doesn't hurt to stay safe incase something were to go wrong!

This was great as we bough a Gaming PC and it fried due to overheating. I never buy these things and even though it was our fault most likely due to placement of the PC, BB came through and covered us. One downside, they sent our PC away to try to fix it first and it was near impossible to find someone to give us an update. And, it took about 2 months to finally call it dead and give us a credit to buy a new one. Was a bit tough as we were all at home for work and distance learning and down a PC. 4 stars for long time to find out result and poor comms.

Geek Squad there in the store is the best service you could get. They were very knowledgeable in updating all my apps.

The Geek Squad associate explained how my desktop PC works. He was very knowledgeable.

Geek Squad protection offers great peace of mind!!

The peace of mind and the friendly and knowledgeable team is always helpful

Geek squad is awesome to use on all of my family's devices.

I love the geek squad! I’ve heard great things about them and had to purchase myself!

I have several computers & tv's that I bought from Best Buy, so this is a must have service. Great professional service, without having to find a trained technician, and hope for the best. Very professional, super friendly & helpful, great service!

Geek squad service made me feel safer. You can drop things just getting them out of the box. I do warranty and repair addons when buying tech stuff that cost over $300 dollars. And being able to ask questions and know there is a chance for a repair or upgrade that is warrantied is important. With being in a hurry people make mistakes. All the connection points/plugs can break even when being careful. With a support service that can fix your dumb mistakes means you can keep going.

I always buy the Geek Squad protection. Can NOT say enough as to how great the folks are and how well they stand behind the products. I've had to use their protection only 3 times in the last 15 years and they have always been the best at service after the sale.

I installed windows 11 on a computer that m...soft said was compatible with. Big mistake!!!!!! The Windows 11 slowed the computer so much. Waiting for windows to open or search a file became a frustrating daunting task. Wife and I nearly both lost our sanity. We dropped of the PC with the geek squad on Friday. Picked it up on Sunday. It's been bliss ever since!

Purchase a like model 2 1/2 years ago. While moving computer I dropped it. I had 3 months left on my old plan. They were unable to repair so I received an upgrade as the old was was no longer available. It happened during Black Friday sale so I got a new plan with refund.

Best option insurance, really peace. My recomentation is buy the protection.