Customer Ratings & Reviews

It is always great to be protected!!! I think Geek Squad is great!

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

3-Year Accidental Geek Squad Protection IM SO GLAD I GOT IT

The agent stands ready to help should I have a problem

I have depended on the geek squad for quite a few years now and they have never let me down!!

I'm sure this will be awesome if I need to use it!

Would NOT do with out Accidental protection for the Computor...

Peace of mind for when something goes wrong. Highly recommend it.

The presented their products like professionals. I was extremely pleased with the services.

Great price for the peace of mind this services provides

Always available to help fix my computer back to working order speed and protection

They fixed my old computer and it works wonderful!!!

I am having a blast playing cold war with this, so happy!!

I’m glad I’m backed up by geek squad with my new omen pc.

Great product return love it It's always good to know you have some insurance just in case

I will never purchase another product from Best Buy again. Purchased a $1k+ pc along with $200 accidental protection. 1.5 years into purchase I experienced major failure of multiple pc components. Upon dropping pc off to Geek Squad I was informed it would be sent away and componants would be replaced... next day I receive a phone call informing me that the GS employees are unable to complete the digital paperwork associated with it, and so the only option is to refund the cost of the pc (but not the warranty). I can no longer purchase this pc for less than 1500. Honestly, I highly recommend anybody looking to purchase high-end electronics look elsewhere!

This was a Great add on to the computer I purchased.

I like these people they know what they are doing!

Great for protecting my home desk top computer I love it

Geek Squad has answered all questions and work hard to help out