Customer Ratings & Reviews

I bought a 3 yr plan for my new desktop in Oct 2019. In spring of 2021 the machine wouldn't startup. I took the machine in and the plan replaced the motherboard. The squad staff got it done for me. Especially since the machine was only a year and half old. The only problem is that they don't pack the machine to go home. They just hand you the machine with no warning that you need to bring your own crating. The repair fixed the problem but it also took six weeks to complete. My last computer it was quicker to send back and forth to HP. That old computer took 10 days this took six weeks.

Tried to refund a geek squad warranty, was told by corporate it would be no issue, they gave issues and tried to keep my money on a gift card for there store. Ive has 1200 lost in a gift card before with Bestbuy. It was terrible service and the red head manager was laughing the whole time. Terrible character for a manager, a person at that. I work hard for my money as we all do. For a company to take my money when it can be refunded to my debit. He as an employee went Against there policy. Just spent over 1.5k in February of 2025 to be treated like this.

Just got it, haven't had to use it yet I hope I never have to us it, but it gives me peace of mind.

I have been buying these plans since 1997. Have only had to use them a handful of times and everytime it saved me hundreds of dollars upfront and i never had the stress of not knowing how to replace things or stop working because I didn't have a PC or laptop etc.

I use to work for best buy at the customer service area right next to geek squad. With my history of doing returns and knowing what they do I already know the worth.

I got extended warranty protection just in case I needed it.

Best Buy's GSP is great to have on higher ticket items. They cover almost everything without any question(s) asked (typically). I highly recommend this protection plan.

It is really good u can return it if u wanna return ur item

Geek squad always a good purchase, you never know when something will happen. 2year accident protection gives you peace of mind.

Great costumer service and I recommend them to anyone who is having trouble with that deal with technology

So far no issues with my computer so I hadn't had the need to take my computer to GeekSquad yet.

Geek squad is the best they will help you figure out everything's u need

I was so impressed with the quality of work, my appointment actually was moved up,worked out great. All is great. My technician work shoe covers,mask. Very covid protected

The Accident protection is good if anything happen I can just give it to them they can fixed for me.

I bought this 2-Year Accidental Geek Squad Protection plan for my Dell All-in-one desktop computer even though there is manufacturing warranty for one year but best buy try to offer you to buy for 2 years.

The product it still absolutely amazing I’m still using it. Like if I bought it yesterday.

Having insurance is for peace of mind. Though so many times my purchase of the Geek Squad Service has been used... if you don't get it, plan to regret your decision down the line.

I know very few things when it comes to computer stuff I have used the geek squad many times and they always solve my problems They are always available 24/7 Work the yearly price to get great service

Any time you have small kids and you buy them a device then getting and buying geeksquad is the way to go.

Peace of mind is worth every penny - I know if I have a problem, it will be fixed!