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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3835 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 3,835 reviews
  • Rated 1 out of 5 stars

    Don’t expect to see your device again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought my Desktop Computer in for its first repair as part of a 3 year plan. After calls with 13 different agents, minimal updates and 35 days later, I was given a refund for my item as they couldn’t source parts for the repair and didn’t have a similar item in stock to switch out for me. The stress this service caused was absolutely not worth having it. Agents in store/online have no idea what the service center is looking at and vice versa. I Would not purchase again. The only positive is that I did receive a full refund of the original purchase price of my item plus tax, but no credit for my protection plan was refunded, even though no repairs were completed and I only had the plan for 1.5 out of 3 years.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like this protection plan however i wish it would include services like hooking stuff up or trouble shoot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer kids love it great price for what it has!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    High price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good if it brakes. It is a bad prices though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Late and delay delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 11/5 for my sons birthday, but still not delivered, I need to cancel it now

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Automatic renewal apparently?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ... this is was renewed automatically without my knowledge... kind of lame.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay but customer service is long. Very annoyed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best geek squad they know what there doing and fixes it right away

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be great if we could use it but stores are closed so doesn't really help now

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good i guess if you use it. But it is all about money

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hopefully never have to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully never have to use itAnd then I’ve never had to use it so far but it’s a great thing to have

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To buy or not to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice thing to have for piece of mind. But it is a bit over priced

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to include or add on with a purchase that was a must!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I did have to call the Geek Squad the one time, they were of no use whatsoever. I am hopeful is I have to call them again in the future that I have a better experience

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    N/A

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am comfortable with knowing my products will be covered well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product!!! Easy to use for little & big kids!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product!!! Easy to use for little & big kids!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I still have a hole in my wall, and the plate that

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was long ago and the plate he put in the wall still falls out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Never used them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had a need for them, which is good. I guess if I needed to, I would reach out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Have not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used it yet. Great price and still protect for 3 years.

    I would recommend this to a friend