Customer Ratings & Reviews

Everything went great no problems whatsoever with the service.

Great team... knows what they’re doing and very helpful and friendly! Made sure I had the right plan for my purchase! Thanks Geek Squad!

i love having geek squad protection and knowing that if anything breaks or goes wrong they'll fix it

My Kindle beat me down the stairs...needles to say, screen had a bad crack...took back from whence it came and got a new one...recommend warranty to everyone...worth the price.

Every time I have an issue with any of my devices Geek squad makes sure to fix or replace my devices. I love Best Buy for that!

This geek squad plan saved me when the charge of my kindle fire wouldn't hold. I was given a new fire, and it was an upgraded version available

Love the samsung tablet. It can be on the heavy side if you add a good protector. Much better then apple tablet which i owned 2 times.

I bought it as a gift and he loves it, much easier than being on a small phone screen

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

Good tablet , great value! I haven’t found a better value yet and the tablet works great

Always get the Geek Squad service! I haven't had to use it on this item yet but it is there if I need it.

I always need to make sure to get the added service plan, with a child who tends to break things, it is worth the extra cost!

It’s was the best decision I’ve ever made I am in love with with my laptop

I am glad that I purchased this accidental geek squad protection plan. It gives me a peace of mind in case something happens

I will always take the Geek squad protection. It has come in very useful on more than one occasion. Peace of mind.

I know that I can always count on the Geek Squad when I need help with my computer. They are friendly and always explain what they did to fix my problem.

Worth the money. We didnt have to use it, but if we needed to it would have beenworth it.

This came in handy after dropping my tablet, it was not repairable, so I was able to get a replacement at no cost to me. Thanks so much.

I haven't had to use it yet but it is good to know that I have that protection in case anything goes wrong with the item I purchased

You just never know, especially with laptops no matter how good they are, so buying the extra protection is important in my book.