Customer Ratings & Reviews

A really great service if your item that is purchased through Best Buy brakes and they cannot fix it they will replace it brand new

This is a good warranty it does what it says everyone should get one on there electronic

The agent knew what to do. They are the BEST. Couldn;t see going any where else

I haven’t used the service yet, but I will be. My Samsung delays and will get it checked out to see if there are any issues with.

I always buy the protection plans with the geek squad they are very good at repairs or whatever the situation my be they are prompt and want really nice group of people to work with!!

A lot faster than the previous model, my daughter loves it 

I love it. My previous tablet was purchased in 2014 & was a real work horse. If this one does as well, I will be thrilled.

Protection is always a great investment. Thankfully I haven’t had to utilize it yet but if I need to I’m happy I have it!

i got this protection plan for my tablet just in case i get a brocken screen i dont have to worry

Geek squad is always there to help! Especially in a time like this, being stuck at home and getting help over the phone from an expert is awesome!

You will need protection on any device or item that can break. I've used Geek Squad for years and had one issue that was quickly resolved.

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

I cracked my screen, and I sent it out via geek squad since I had the protection plan. A few weeks later they were able to replace my tablet

Me lo recomendó el vendedor de la tienda y su orientación

Added a protection plan just in case it broke or quit working

The plan is great. Even if it is damaged it will be replaced

They taught me to use my tablet. Excellent customer service

We have had to bring back my daughter tablet be/c it turned off and would not turn back on and they gave us another one without any problems.

Love this. I forgot I had purchased this and lucky I came across it. Still had broken tablet and got all my money back on gift card.

Cracked screen and they took it right in, very helpful and nice.