Customer Ratings & Reviews

The Geek Squad located at my local Best Buy has always been helpful to me. Sometimes they get backed up and appointments are necessary, but most of the time I am able to walk right up to them and they have helped me.

If you like to read this is a great purchase hurts the eyes less

Not sure how to review something I've yet to use but I'm glad I purchased it and have protection.

Have not had to use it it will review again after using

Said to come with 1YR free internet but only two days. Doesn't allow 6yr old to easily navigate from one game to the other

I have not had to use them yet. But 30 dollars for 1yr protection seemed decent to me when I bought my tablet. Just to be on the safe side lol

They used to operate differently. When I needed a repair, I could simply send the item to any store or receive a replacement. Now, I can't initiate a service without an appointment, am unable to have a contactless appointment, cannot send a package for diagnosis, am not allowed to leave a package in the store, and can't obtain a replacement. The nearest Best Buy is an hour away from my home. Why must I allocate at least four hours for this appointment and pickup when other services offer repair solutions any time in-store or via package? I have decided not to make any future purchases from Best Buy.

It works well but it makes a sound constantly like it is restarting itself. Also trouble downloading things to my kindle store at times.

When I purchased my tablet I was talked into the purchase of a 1 year extended warranty. I was informed that it would cover accidental damage to the tablet, including should it crack due to accidentally being dropped. Well I accidentally dropped the tablet and the tablet case cracked. I took it in to the local store and was told it would need to be sent out for repair to replacement. I chose the option to pick it up at the store upon repair. A couple of days I received it returned to me at home without any repair. I was subsequently informed the it would not be repaired as the cracked case did not appear to affect the tablet performance.

I love the additional protection plan provided by Geek Squad. It is additional protection outside of the manufacturer's warranty.

Good battery life and suitable amount of storage space.

Maybe a good idea but they just told her to load the machine her self i guest we expected more. However, may need them in the future.

I am so dissatisfied with Best Buy and the Geek Squad ! I inquired before I purchased anything, about getting the Tablets we were going to order set up , like screen protector, SD card and function and operation, so my grand kids could hit the internet running Christmas morning. I was assured that the Geek squad would do all that. Well little did I know that there is a charge for each and everything they do ! Purchasing 600 dollars worth of merchandise carried no weight, the Geek squad representative on duty December 7th at 7:00 pm at the Hawley Lane store was unsympathetic, rude and not interested in any type of help unless we were charged. The Customer Service agent that processed our return of all the items we purchased was super nice and helpful. I am done with Best Buy and will discourage everyone I can from going there.

This tablet's garbage unless you're using it just to watch YouTube videos

Haven't had to use this yet, and I hope I don't have to. The tablet wasn't that expensive, but I took it anyway.

I didn't like the fact that I could not add Adobe Reader to this tablet and it was slow in regards to connecting to the internet

I purchased the Geek Sqaud accidental policy for my Samsung Tab S3. The stylus tip broke. I went to Best Buy to get a new one through the insurance I purchased. The technicians couldn't find the stylus in their system. Got the run around. Service was terrible to say the least. I now have to spend $60 to buy a stylus. So what a great business model. Sell a policy, don't maintain any of the accessories (that you say are covered) in your system, so when a customer comes in you can throw your hands up in the air and say "I can't find it." That way you don't have to honor anything.

My warranty expired during peak COVID time last year and they were doing appointments only which were three months out and were saying it would take minimum of two weeks to get a new product after said appointment. As a college student that was forced to switch to online for the past year I haven’t had the luxury of not needing my laptop for more then two weeks. They are refusing to do anything for me even though I originally made an appointment during my warranty time. What is the point of buying a warranty for something if a virus is going to keep me from using it? Waste of time and money.

Glad I got the warranty. I bought a gaming laptop for my son. Been in the repair shop more then he has enjoyed using it...would of cost me a lot if I didn't have the geek squad

I purchased the Geek Squad 2-year protection plan for a Microsoft Surface Pro. The charger cable broke. Geek Squad told me the cable is not covered under the plan. A plan should cover the entire tablet, including the power charger. That is deceptive advertising. I will never purchase another Geek Squad plan. I will never use Geek Squad again. Also, I requested protection plan documentation. They said it would take 2 hours to email it to me. 2 hours! Not a very high-tech squad.