Customer Ratings & Reviews

Cheaper than expected, the personel is very friendly and helpful.

I’m confident that if something goes wrong, it will be quickly handled. I can take my item right to the store and get a new one. I love that!

A really great service if your item that is purchased through Best Buy brakes and they cannot fix it they will replace it brand new

I haven’t used the service yet, but I will be. My Samsung delays and will get it checked out to see if there are any issues with.

The battery on my tablet was running out very fast. The geek squad member was happy to help me out and replace my old table with a new one.

Protection is always a great investment. Thankfully I haven’t had to utilize it yet but if I need to I’m happy I have it!

I love it. My previous tablet was purchased in 2014 & was a real work horse. If this one does as well, I will be thrilled.

First off the agents are very nice, knowledgeable and helpful. They are quick about filing claim for me. I got my device back look brand new.

It is worth the purchase for accidental spills and drops

I like the fact that I purchase my tablet a week ago and best buy let me come back to put on the protection that was good because I didn't have the money at the time to add it on.

I got this protection plan for my mother-in-laws Kindle Fire. So far, so good. No complaints.

Geek squad has been great for me. I had a Fitbit go bad before manufacturer warranty went out and the process was very easy to get it replaced. Much better than dealing with manufacturer.

Hopefully I won’t need to use this but it’s good to have just in case lol kids break things a lot lol

You will need protection on any device or item that can break. I've used Geek Squad for years and had one issue that was quickly resolved.

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

I cracked my screen, and I sent it out via geek squad since I had the protection plan. A few weeks later they were able to replace my tablet

Geek squad is always there to help! Especially in a time like this, being stuck at home and getting help over the phone from an expert is awesome!

I always buy the protection plans with the geek squad they are very good at repairs or whatever the situation my be they are prompt and want really nice group of people to work with!!

Love this. I forgot I had purchased this and lucky I came across it. Still had broken tablet and got all my money back on gift card.

They are always friendly, helps with me with my stuff