Customer Ratings & Reviews

I love it. My previous tablet was purchased in 2014 & was a real work horse. If this one does as well, I will be thrilled.

an impressive team I always found the best solutions

I haven’t used the service yet, but I will be. My Samsung delays and will get it checked out to see if there are any issues with.

A really great service if your item that is purchased through Best Buy brakes and they cannot fix it they will replace it brand new

my nephew is very happy since he has his table was one. good decision to buy it

We always make the investment in protection for our new products. It is smart for everyone to do so and we highly recommend Best Buy's protection plans for their ease of use.

It's always good to buy extra warranties for your electronics, never know what will happen, geek squad warranty is alway good and easy to use

Protection that keeps you safe and secure no worries with this

I’m confident that if something goes wrong, it will be quickly handled. I can take my item right to the store and get a new one. I love that!

The battery on my tablet was running out very fast. The geek squad member was happy to help me out and replace my old table with a new one.

The Geek Squad has helped me many times & is well worth the cost. The agent that set up my Samsung SE Tablet was very helpful & patient with me as I am not a hi tech person.

First off the agents are very nice, knowledgeable and helpful. They are quick about filing claim for me. I got my device back look brand new.

A great warranty that covers any damage on the device.

Nice item for my son. Faster than his kindle. Highly recommend

Quick to do claim get me new one without huge hassle or asking what or if I did it . just looked at said ok I will check it our game back said here you go a new one .

This protection plan is very important along with our purchases in the event any of our devices have any issues

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

Very satisfied with the protection plan offered by Best Buy. Accidentally broke my tablet and got a new one no questions asked. Also offered my money back if item was not in stock.

Happy that Best Buy offers extended protection for my technology so don't have to be worried about kids using it.

It's always good to have a back up plan. Fortunately, we haven't had to use it