Customer Ratings & Reviews

My daughter has been happy with her tablet and had great Picture quality

Dang! I was 4 days from my warranty expiring. It was great luck but it covered it

This is great especially for any electonics you might buy as a gift or present.

I love that I purchased this protection for my son tablet

I love my geek squad service. All my equipments get extended warranty... it is worth the value.

I purchased a Microsoft Surface Pro 4 in January 2017 with a Geek Squad Protect and Support Plus plan in Texas. Yesterday, I took the device to Best Buy in Port Richey, FL because the screen constantly vibrated. The Geek Squad technician quickly diagnosed the problem, determined that the item was not repairable, and gave me a gift card for the amount of my original purchase. I would definitely recommend the purchase of a Protect and Support plan. It saved me. I was able to go home with the perfect 2 in 1 laptop with another Protect and Support Plus plan.

Really work, answer all time. Excellent when you need with broken product.

We purchased an add 2 yr warranty for the computers. However when we toom wife's 2 ur old computer to be cleaned-we have had NOTHING but problems w the computer. It was dropped-noone told us. Battery damage & replaced BUT was not keeping charged...after 3-4x taking it back..the WHOLE OS was checked & wiped cleaned. Every thing was lost & even the flash drive we purchased was lost. We are not happy w the service that has been provided ti my wife's computer. We are hoping that there is NO OTHER damage to comp & if so we will continue to complain & a new comp will be demanded.

This protect is awesome had it on my pro 7 and now on my pro 9. I used my geek squad protect thee times in my pro 7 and my computer came back as it left new and no problems!!!

After accidentally dropping her tablet my 3 year old daughter went in to panic mode, luckily I had purchased the protection plan .. what a relief after losing my job…

I love this Microsoft Surface Pro warranty! I just wish it was a 4 year.

Never go without our warranty. Super easy to replace devices when you get a warrantyvthrough best buy. Never have an issue when we need to use our warranty.

Been using warranty from best buy for so long, completely recommend it people!

I’m glad I didn’t have to use the warranty, but I’m glad it was available

great for the kids awesome easy to use come with apps no need to putchase

I used to be a person who thought buying the protection plans or as some call it the "extended warranty" was an absolute waste of time. That isn't the case with Best Buy, they cover more and make it a walk in the park to exchange or repair. I ALWAYS get the warranties on electronics now. Companies don't make durable products like they used to and that's ok because they are trying to make everything convenient and I feel like its at the cost of longevity.

Geek Squad is always the best. They make sure that they do all they can, and that you are happy when you leave the store.

Geek Squad is a must. So many countless times when electronics go haywire they have saved us.

Thankfully have not used it on my new unit yet, however on my tablet that was less than a year old and having a broken screen... the cost was definitely worth having my unit back fixed like new with no added cost.

Agent placed order for warranty and I’m about to use said warranty.