Customer Ratings & Reviews

Excellent services helpful and understanding. Issue was solved in a minute

I love their protection plan!!! It has served me well. My son trnds to drop our tablets from time to time. They are always friendly. When they have to send it off and it cant be fixed I get a gift card that is usually worth more than i orginally paid.

Awesome. Everyone needs to make sure they get there warranty.

Apple tablet took no time and picked up the same day love it

Good to know that I can get protection on my items

I was able to have a static drive placed in my wife's laptop, have the latest operating system installed and have her files restored. The plan was about the price had I paid only for the services just mentioned, and it included installing screen protectors on our two new phones. In addition, it covers all of our computing devices in the home for the duration of the coverage. What's not to like?

Best decision I ever made. The installation of my new laptop necesitated calls to the GEEK Squad. Each representative I spoke with was thoroughly knowledgeable and knew exactly what to advise me to do, immediately.

The geek squad agents are awesome. Very intelligent and definately helpfull when you don't quite understand the functions or the capabilities of the products Best Buy sells. I highly recommend investing in the geek squad agents warranties because they have helped me on several occasions. Thank You for your time I really appreciate the opportunity to relay my thoughts and opinion.

Aleays ready to work out and issue or doubts excelent custumer service.

Great buy as it always gives me assurance when i purchase.

I have had 2 incidences where my expensive electronic wasn't working properly. I simply take it in and go to the counter, explain whats happening and have had my broken device switched out for a brand new one. You are given the option of getting the same item or upgrading to a newer one and paying the difference. My advice to you is: Spend the extra $30 on the warranty. It might think its pricey and not want to spend the extra money on top of your pricey purchase, but its worth it!

I purchased the 2-year protection since my son is small and most likely he would end up breaking it or something happening to it which was great because I ended up having to use it went in there with no problem had it exchanged the only thing I had to purchase the 2-year protection again which cost another 30 $40 so I'm not sure if that's really a great deal still cuz each time you use it you still have to pay money

Great warranty..great customer service and attitude

Have not had to use this service yet.but glad i have it just incase.

No hassle replacement under the warranty no questions asked

Great services. awesome agents! would def recommend

Great service department. Has saved me a few times. When you own a lot of tech products it's a life saver

haven't "used" this service on the device I bought (Galaxy Tab S6). interaction with GS accidental coverage was excellent for a diff. device. they quickly physically verified my broken screen processed my deductible and I had a new device the next day. worth the cost for high end mobile devices susceptible to droppage, $200 deductible (no monthly fee) or $1000+ for a brand new device without the coverage.

Would highly recommend this product. Needed a new laptop for nursing school, this was the perfect option. Super fast,lightweight and wasy to use. Love the quality of the picture amd the touch screen :)

Even though I'm Tech Savvy and know the ins and outs of cmputers, I know that there will always be problems that need an expert. And just like buying a car, when does it happen? Right after the warranty so I always take the extended "Geek Squad" Warranty. And it has never failed me yet. They guys know what they are doing and I don't have to worry about hunting around for a "good tech" that doesn't cost an arm an a leg. Because I planned on the price in the beginning. I'm covered. :) Love these guys.