Customer Ratings & Reviews

Great work from the installation team,every thing is installed to perfection

Always buy protection with my son's tablet and replaced with new one after accident!!!

Since this purchase I’ve had to bring my surface Pro in and Geek Squad immediately repaired and updated my device. As well as informed me on how to avoid future incidents.

Though it's a new purchase and nothing has happened or gone wrong, I have to say that having Geek Squad service is phenomenal and a must for any sizeable purchase of tech.

If you purchase anything you plan of keeping it for more then a year get this. This will cover you for just about anything they are great with returning it

Geek Squad is amazing!! The times I've gone, I left happy. These team really takes the time to understand the problem and solve it!!

I've called the Geek Squad twice. First time, they scanned my computer and checked for viruses. Make my computer run faster. Second time, I had a printing problem, which they fixed over the phone.

I was 50/50 on adding a Geek Squad service on my last purchase and I've yet to ever use one in all my years of buying at best buy and sometimes adding it.

I've had Geek Squad Total Tech Support for close to 2 1/2 years. The technicians are always helpful and almost always resolve my issues on the first call. I have found it to be a great value.

Great quality best purchase ever made with the technical aspect, this has helped ensure that my products were in good hands. I will continue utilizing the service.

I will never, ever buy another electronic device without this protection plan. Hands down the best. Especially since having children. I made the mistake ONE single time and paid the price. Worth every single penny and then some.

I recommend NEVER going without GEEK SQUAD PROTECTION. I cannot tell you how many times this has saved us when we need help with a replacement or a fix.

I am so glad I got the protection play, where they were able to just replace the whole thing.

Got warranties on all the boys tablets and well worth every penny.

I have not had to use them recently but have in the past and they fix the problems every time.

I purchased an AMAZON Kindle Fire HD for my wife for Mother's Day. I bought the extra 1 year Protection Plan. Last week, that Kindle started refusing to take a charge. After trying several power cords and connecting the charger to another electronic item to make sure the transformer was not the problem, I took it to where I had purchased it, I.E. my local Best Buy. This Kindle was less than 1 month old. When I purchased it, I also bought the 1 year Protection Plan. The Geek Squad people there were very helpful, and soon determined the female charging plug on the Kindle was broken loose or had somehow malfunctioned. As I had researched this problem on the Net prior to bringing it back to Best Buy, and finding out it was a factory defect that had since been addressed by the manufacturer, this was no surprise. They offered to exchange it for another new Kindle of the same model and configuration. I agreed and this was done. They were generating the transaction slips when I was asked how did I intend to pay the charges. Somewhat taken aback, I asked "What charges?". I was told the maintenance plan I had purchased (1 month ago) was now null and void, and another new plan would have to be purchased ($29.95/1 year) if I wanted coverage on the replacement Kindle. This was a surprise as I did not note the unit's Serial Number on the transaction Slip for the warranty coverage that would indicate the coverage was for a particular unit. I have a small business. I understand how warranties work (and don't work). But, since this was a unit I was receiving to replace a defective brand new unit, wouldn't the reminder of the 1 year service plan I had purchased on the first (defective) Kindle transfer to the new one? I understand it is a service contract. It is to facilitate repairs on a Kindle. I would assume these repairs would be made necessary by damage while in regular service, not an inherent defect that was present when I purchased the Kindle new. In experience I have had in the past, if a unit proves defective straight from the factory, and the OEM Manufacturer provides a new, unused replacement, (usually at no cost to the Retailer (I.E., Best Buy) ) the remainder of the Service Agreement and other maintenance agreements would transfer to the (new and unused) replacement unit minus, of course, the time already elapsed on that service agreement covering the original unit. Charging for the time used (1 month) on the original unit is fair and proper, and I have no issue if this was done. The replacement of the Kindle was something I would expect any ethical business to do, since the defect (according to what I learned), was a design issue present in the unit when it was sold. I reasoned this "Protection Plan" was for a device in my custody purchased by me that fit this nomenclature, not just the specific Serial-Numbered Kindle. I paid for another year's "Protection",however that might be defined by your corporate legal team, but the satisfaction I had by the willingness of your helpful store employees in resolving this issue was somewhat tempered by the imposition of the additional "Protection Plan" charge.

It was nice to have the protection for my Kindle, but I never needed to use it!

College student dropped it and broke screen within a week. Protection plan covered it.

Haven't had to use for tablet yet but from every experience I've had with geek squad has been down right easy and fair love that they make it easy

I always get the Geek Squad protection on my more expensive purchases for the just in case.