Customer Ratings & Reviews

Haven’t had to use the the protection. Hope I don’t but glad it’s there is I need it

Great protection plan with a great value. I used already with one of my purchases

Can't wait for the convenience of being able to have my product protected in town

Nice tablet my kids love it, battery last awhile..

Great protection and I am glad to have it in case something happens

Nice to have the extra piece of mind. This product let me sleep like a daed body at night..

Excellent item, very convenient for my kid: she is very very happy

If you’re buying an expensive product, advise you to get it

Amazing protection plan. I purchased 2 Amazon Kids Fire tablets and got the protection plan on both. I returned one tablet when after it was dropped in the bath tub and it was replaced with a brand new tablet. The second one's battery wouldn't take a charge and they gave me the money back so I purchased a better tablet for the same price as the refund. Additionally, my I only spent 10-15 min returning the tablets each time; very easy and fast. I would highly recommend the protection plan.

Best services ever! To be honest, the reason I purchase all my electronics from BestBuy is because I love the service and Geek Squard is amazing.

In the past , this has always helped us. If they can't fix it they replace it.

people let me tell you every electronic devices in my home I got them from Best Buy I always try to put the Geek Squad protection plan because you need know what going to happen I have 4 kids in my house they always trying to set everything on fire if you know what I mean I have a 60inch Samsung smart TV that I bought from a different store before I started buying from Best buy the TV stop working after 1 years 5 months I did not have any protection plan on the TV so I call Samsung and they said nothing they can do for me because I have the TV for 1 year plus. up to now I still have the TV in my garage. I got the Samsung TV from Sears and after that I promised my self not to buy any more from Sears. this is how I decided to buy all my stuff from Best buy now I have LG 65inch. I'm just trying to let you all know that Geek Squad is the best because you never know

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Glad I purchased this as protection. Feel at ease knowing I have an extra added protection!

Wonderful customer service. You gotta have warranty ...

So far its really nice but my only dislike is the battery doesn't last as long as previous models. Still it's a nice tablet that I'd recommend.

The best they always help out whenever needed and very kind

I’m in the process of buying four more for my nieces and nephews

This is one of the best experiences I have had, thank you.

Thank God for the insurance although I'm a little upset that they don't offer the one year anymore. My son is autistic and sometimes we make it anywhere from 6 days till we're lucky at 6 months but I am so happy that 9 out of 10 times I have gone to replace it after he is smashed it they have been able to replace it right there in store and then I just buy the insurance again only one time did I have to wait for them to order it I will never buy another one without the insurance