Customer Ratings & Reviews

I prefer best buy for the geek squad service, I like being able to walk in and physically hand my item in for service rather than other stores where you have to mail the item out for repair etc. Granted they do the same thing most of the time but at least you know it got handed over to someone to take care of that.

The agent was knowledgeable. I got my issue resolved.no hassle & great customer service

I recommend this good quality tablet, I love it because it has a good volume, the battery doesn't drain fast, I highly recommend this good quality tablet.

This was a great service to buy! It gives me access to Geek Squad agents online, over the phone, and in store. You can get help with a problem, with maintenance, or even get answers to a question. The agents are extremely professional, very courteous, knowledgeable, and helpful! All of that, plus great protection for your computer. :)

[Employee of bestbuy] I bought this guy for my little sister. She loves it. She can scroll tiktok so thats the big thing.

No hassle replacement under the warranty no questions asked

Great buy as it always gives me assurance when i purchase.

They actually didn't ask any type of question when it came to getting the item fix and in my case exchanging it for a nother one i was in and out from the store in a matter of minutes and they also give me a reasonable price on a new device

When I had a problem with one of my TV I went into the store and the geek squad make everything so easy I'm start to finish I'm glad that I had this.

I have not had to use it, but I was told that it would cover about anything that I asked about. And if it does, and they do, then this would be great!

The tablet was purchased for my Sister who was having surgery and had to isolate for 24 days prior to the surgery. This allowed her to still communicate with her Grandchildren and the rest of the Family. She is happy with performance of the tablet.

We have yet to use this service for what we bought it for, an Amazon Fire tablet for my 5-year-old. I do have experience with Geek Squad services in the past though and it has always been the easiest warranty service I use.

I have always had great experiences with anyone that Best Buy puts in their Geek Squad. These people always are nice and helpful and have never given me a problem for a need for replacement, help in fixing something, or finding an item that I am looking for.

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

I purchased the Samsung 10 inch tablet Works like a charm. Fast and easy to navigate. You can mirror to your tv screen using wifi and there is no buffering. Picture quality is fantastic. I added the protection and have not had to use the protection so far.

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

Love this product. Does everything that I want it to do and very easy to use and the graphics are also great. Use this for our construction company.

I always buy the Geek Squad insurance on everything that my family and I purchase at Best Buy. Being a Geek Squad member the price and length of each policy is excellent. This is one of the main reasons I buy all of my electronics devices at Best Buy.

Great deal for a fail and low price. I bought my New Tablet in Mid Feb. and did buy my Geek Squad in time. I went over a few days ago at my Local Best Buy and I was allowed to pay for for My Service (with a OK from the Man.). I love Best Buy.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.