Customer Ratings & Reviews

It is well worth it when you have young kids that use products a lot. You are able to get a quick and easy process with returning and exchanging.

The agent was knowledgeable. I got my issue resolved.no hassle & great customer service

Bought this to cover my child's tablet. Wish you did not have to repurchase it after having to use it, but it is still cheaper than having to replace an accident with a new tablet! Learned a hard lesson though if you are replacing it under a claim - don't forget to bring the power charger with you! You will be charged if it is missing.

I really appreciate the protection for these type of things I purchased this product for an eight year old who of course has tendency to break or drop things I took the seventh generation one I purchased in and without hesitation they took care of it with no worries I will always get the protection for any item worth saving

I prefer best buy for the geek squad service, I like being able to walk in and physically hand my item in for service rather than other stores where you have to mail the item out for repair etc. Granted they do the same thing most of the time but at least you know it got handed over to someone to take care of that.

I recommend this good quality tablet, I love it because it has a good volume, the battery doesn't drain fast, I highly recommend this good quality tablet.

No hassle replacement under the warranty no questions asked

Great buy as it always gives me assurance when i purchase.

[Employee of bestbuy] I bought this guy for my little sister. She loves it. She can scroll tiktok so thats the big thing.

This was a great service to buy! It gives me access to Geek Squad agents online, over the phone, and in store. You can get help with a problem, with maintenance, or even get answers to a question. The agents are extremely professional, very courteous, knowledgeable, and helpful! All of that, plus great protection for your computer. :)

When I had a problem with one of my TV I went into the store and the geek squad make everything so easy I'm start to finish I'm glad that I had this.

They actually didn't ask any type of question when it came to getting the item fix and in my case exchanging it for a nother one i was in and out from the store in a matter of minutes and they also give me a reasonable price on a new device

I have not had to use it, but I was told that it would cover about anything that I asked about. And if it does, and they do, then this would be great!

The tablet was purchased for my Sister who was having surgery and had to isolate for 24 days prior to the surgery. This allowed her to still communicate with her Grandchildren and the rest of the Family. She is happy with performance of the tablet.

We have yet to use this service for what we bought it for, an Amazon Fire tablet for my 5-year-old. I do have experience with Geek Squad services in the past though and it has always been the easiest warranty service I use.

I have always had great experiences with anyone that Best Buy puts in their Geek Squad. These people always are nice and helpful and have never given me a problem for a need for replacement, help in fixing something, or finding an item that I am looking for.

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

Love this product. Does everything that I want it to do and very easy to use and the graphics are also great. Use this for our construction company.

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

I purchased the Samsung 10 inch tablet Works like a charm. Fast and easy to navigate. You can mirror to your tv screen using wifi and there is no buffering. Picture quality is fantastic. I added the protection and have not had to use the protection so far.