Customer Ratings & Reviews

Having this protection is needed, although I only used it twice within the 1-year I had it. The question below ask "would I recommend it to a friend?" my answer is yes / and no, if you are nontechic then YES...

Anytime I have ever had any trouble with my devices best buy always fixed the problem. I would never go anywhere else . I rather wait til they have the item then to go somewhere else

I've purchased the geek squad protection plan for my kid's tablet and never have any problems when I have to use at best buy. Accidents are unavoidable when it comes to kids, but it is so hassle free when you have to replace an item..Thank you so much

Worth the investment! These guys are honest, fair, and very knowledgeable! Will buy protection plan on every electronic I buy!

The agents have always been friendly with me and very understanding with my limited techie knowledge when I got a virus. Either online chats or in person the Squad is always there. Thanks, Geek Squad. I'm glad I purchased the coverage.

If you love your money working for you...then you need to get this...I’m a freak about my phone beeaking. After having worked in retail for many years I see tons of people coming in and complaining they want insurance after something breaks but this is so worth it, it was a no brainer.

Geek Squad really does care about you they take care of your devices if it comes towards it having a problem they let you know what's going on with its internal functions and really they're just great people thank you so much Geek Squad to all of you.

I always wondered what it would be like to have my own personal technical assistant. Recently I had an opportunity to use one of the Geek squad for help with a charging issue on my tablet. I got fast service and the problem is solved. I'm glad I purchased a two-year agreement would advise others to do so.

I purchased this warranty when buying my new Samsung laptop, but I've not had to use the warranty yet. But I'm glad that the warranty is here in case it's needed, although I've never needed a warranty on a Samsung product.

All the kids will love this tablet. It has everything they need. And most importantly parental control.

The agents are very helpful and make sure things are understood before you leave the store.

truly awesome. My technology never fails because I’m careful, but it is still technology. The Geek Squad service is worth it.

They have always been fair and respectible. I will always go to them and purchase this on all my items.

It's a great product to have stress-free worrying about if it break or anything you have the Geek Squad to help you

Let me tell you EVERYONE should invest in GEEK SQUAD SERVICES I got a tablet for a friend as a gift... And it fell and shattered. They replaced it . No questions asked. Absolutely wonderful. Very helpful as always

I always love getting Geek Squad, especially when having children. It helps a lot when things break, even with cases things break.

I'm giving this 4 stars due to the fact of there lack of communication. I waited an extra 2 and a half weeks to find out they had approved my tablet for a junk out. They said oh yeah just go down to the store n give them this code and they'll give you the credit for which you paid for your tablet.

I do not expect any problem with my new tablet, but I like the added insurance of knowing the Geek Squad is available if needed! As a rule, I do not trust extended warranties, but I trust the Geek Squad from people that have use them

Hope we won’t need but it is a good piece of mind to have.

Geek quad came through later in the year when surface pro purchased had its charger become defective and Geek squad replaced item at no additional charge. Thank you Geek Squad!