Customer Ratings & Reviews

Maybe a good idea but they just told her to load the machine her self i guest we expected more. However, may need them in the future.

Have not had to use it it will review again after using

I am so dissatisfied with Best Buy and the Geek Squad ! I inquired before I purchased anything, about getting the Tablets we were going to order set up , like screen protector, SD card and function and operation, so my grand kids could hit the internet running Christmas morning. I was assured that the Geek squad would do all that. Well little did I know that there is a charge for each and everything they do ! Purchasing 600 dollars worth of merchandise carried no weight, the Geek squad representative on duty December 7th at 7:00 pm at the Hawley Lane store was unsympathetic, rude and not interested in any type of help unless we were charged. The Customer Service agent that processed our return of all the items we purchased was super nice and helpful. I am done with Best Buy and will discourage everyone I can from going there.

They used to operate differently. When I needed a repair, I could simply send the item to any store or receive a replacement. Now, I can't initiate a service without an appointment, am unable to have a contactless appointment, cannot send a package for diagnosis, am not allowed to leave a package in the store, and can't obtain a replacement. The nearest Best Buy is an hour away from my home. Why must I allocate at least four hours for this appointment and pickup when other services offer repair solutions any time in-store or via package? I have decided not to make any future purchases from Best Buy.

Good battery life and suitable amount of storage space.

I purchased the Geek Sqaud accidental policy for my Samsung Tab S3. The stylus tip broke. I went to Best Buy to get a new one through the insurance I purchased. The technicians couldn't find the stylus in their system. Got the run around. Service was terrible to say the least. I now have to spend $60 to buy a stylus. So what a great business model. Sell a policy, don't maintain any of the accessories (that you say are covered) in your system, so when a customer comes in you can throw your hands up in the air and say "I can't find it." That way you don't have to honor anything.

I didn't like the fact that I could not add Adobe Reader to this tablet and it was slow in regards to connecting to the internet

This tablet's garbage unless you're using it just to watch YouTube videos

Glad I got the warranty. I bought a gaming laptop for my son. Been in the repair shop more then he has enjoyed using it...would of cost me a lot if I didn't have the geek squad

Haven't had to use this yet, and I hope I don't have to. The tablet wasn't that expensive, but I took it anyway.

My warranty expired during peak COVID time last year and they were doing appointments only which were three months out and were saying it would take minimum of two weeks to get a new product after said appointment. As a college student that was forced to switch to online for the past year I haven’t had the luxury of not needing my laptop for more then two weeks. They are refusing to do anything for me even though I originally made an appointment during my warranty time. What is the point of buying a warranty for something if a virus is going to keep me from using it? Waste of time and money.

I purchased the Geek Squad 2-year protection plan for a Microsoft Surface Pro. The charger cable broke. Geek Squad told me the cable is not covered under the plan. A plan should cover the entire tablet, including the power charger. That is deceptive advertising. I will never purchase another Geek Squad plan. I will never use Geek Squad again. Also, I requested protection plan documentation. They said it would take 2 hours to email it to me. 2 hours! Not a very high-tech squad.

I will be better able to review this protection if I have to use it. It’s good insurance to have for peace of mind since It covers my first portable tablet.

I have not used the plan but the plan cost half what I payed for the tablet and I feel like that is too much.

I find it necessary when buying for my young son. But it seems the price for coverage didn't diminish but it did go from 3 years down to 2 years maximum.

Its just a 2 year protection that I will probably never use so no big deal here.

I found this item to run slow and freezes, thought an upgrade would make a difference but it didn't

The tablet came back with a glitch that it didn't have before we took it in for service.

Hopefully I will not have to use this but I do I hope I do not have any problems with bestbuy!

When I came in to return the tablet I brought for my daughter , the young lady at the register took the tablet to the back to see if GEEK SQUAD could handle the issue. ( unlocking the tablet , my daughter forgot the password & I was returning the item). When the young lady returned from the back she stated “ THEY ACT LIKE THEY CANT FIX IT “ as a customer I’m only going to assume they could but they didn’t . When I heard that statement . This was the first time I actually paid for GEEK SQUAD services . Don’t think I will any more .