Customer Ratings & Reviews

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

The cover worked perfect thank you for the great service!

Great service to have! I have always had good luck with Geek Squad Service

Have had to use our protection plan on a few of our product. Glad we had it!

The agent installed my Arlo cameras with no problems at all. If I ever made a purchase that would need installing these are the people I would have do it.

I recently had to renew my geek squad plus plan and I’m so glad I did. My surface pro fell and cracked on one corner and completely stopped working. Next day I went into Best Buy & geek squad took care of everything. My new surface pro gets here Monday!

I havent had to use Geek Squad yet for my tablet but in the past when Ive used Geen Squad they have always been super helpful.

Excellent option if your buying for a 3 year old you never know what could happen with your little one and a table even if the case is child proof they'll find a way lol highly recommended!

Definitely worth the extra money for this extra protection.

I am pleased that I will have protection for my students computer while in college!!!!! I checked to make sure they serviced the town they will be going to school and they do!!!!!

I have bought this plan before for other products. Its a good plan but I wish it didn't get used up on the first replacement and would carry over to the new item without having to buy a new plan for it.

It's always wise to have protection! Greek Squad knows what they are doing and when all else fail having a protection guarantee gets you a replacement, so it's a win-win!

It was everything I needed and expected it to be. I would recommend anyone looking for this item to go find it at Best Buy and get it.

It is the best extra coverage plan you can buy would also recommend to purchase it

This is the best coverage I ever had. With this coverage If your item breaks you can bring it back and they will replace it . simple. I always get the coverage.

It will be nice having this protection plan just in case of an accident or so thing else happens so that I'm covered for a while two years.

Haven't had a need to use the Geek Squad yet for our new iPad. Although any time we've needed to use them in the past for other electronics that we've been extremely happy with the outcome.

Always get a protection plan for items. It is worth the purchase.

Thankfully havent had to use this service recently but when i did it was easy

The agent from geek squad was awesome. She did a really good job with helping me with the tablet i bought an the 1yr protection plan that i aslo had purchased. She was awesome