Customer Ratings & Reviews

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

Great service that is on call and ready to assist at any moment.

people let me tell you every electronic devices in my home I got them from Best Buy I always try to put the Geek Squad protection plan because you need know what going to happen I have 4 kids in my house they always trying to set everything on fire if you know what I mean I have a 60inch Samsung smart TV that I bought from a different store before I started buying from Best buy the TV stop working after 1 years 5 months I did not have any protection plan on the TV so I call Samsung and they said nothing they can do for me because I have the TV for 1 year plus. up to now I still have the TV in my garage. I got the Samsung TV from Sears and after that I promised my self not to buy any more from Sears. this is how I decided to buy all my stuff from Best buy now I have LG 65inch. I'm just trying to let you all know that Geek Squad is the best because you never know

I get your protection plans on everything I buy. And, I know Covid-19 shut a lot of things down; however, I had tried for more than 2 months to get the HD Fire 10.1" I bought for my grandson looked at. The Best Buy rep gave me the wrong item # to simply buy a new one, it was the code for an 8"... I have yet to hear back from the Geek Squad. The school closings have wreaked havoc on my grandson's ability to have some sort of normalcy during this time of traumatic events-- tree fell on his home in October 2019, he and I were in 2 separate hit-&-run auto accidents October & November, then he and his mother was in an auto accident (thank God the driver at fault stayed on the scene), the greatest heartbreak of all was suddenly losing his Father on January 17, 2020 and just before Covid-19 crisis we found out he may be autistic... immediately set-up counseling services, but it all has come to a screeching halt...home repairs, timely auto repairs, recovering from his father, no connection with other kids and the one main toy going out yet again. Please help me get the right tablet shipped asap...

Perfect for kids, 100% recommended easy to carry around

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

I haven’t had to use it. I think it’s a great thing to have

If you get it extra USE IT. I used it way back when but not lately.

Have not had to use the protection plan, thank goodness but still glad i got it

My kiddos broke our tablet so I am so happy we purchased the 2 year geek squad protection. They were able to swap it out, but we are still waiting on the tablet via mail since they were out of stock in store.

I love the help it provided. It erases all my worries in the future.

Awesome service. Was having trouble setting up a device and they helped me with all my issues.

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

Excellent service. Was super quick and helpful. Would definitely purchase again.

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

Love my tablet. No complaints at this time. Would recommend for any ages.

The worry free warranty gives me peace of mind and worry free use

So excited to have geek squad protection ive heard nothing but great things, cant wait until my kid breaks her tablet so i can see how they work

I have used the Geek Squad Protection on any device I purchase. I LOVE IT! It really helps when a device stops working. I can just go into the store. Get a store credit & purchase another device with the store credit. It really comes in handy for devices that just stop working. And I would definitely recommend it to anyone. 10/10!

Worth having just in case your electronics breaks.