Customer Ratings & Reviews

Always helpful. This warranty is perfect, even if I drop it in the pool.

Purchased extra protection with my laptop, should of purchased 4 year plan. Yet, the 1 year came in handy when my laptop stop working correctly. No cost associated with Greek squad help.

Really recommend. Will cover almost everything. Really good to have

We fully recommend buying Geek Squad on any electronic equipment over 100.00. Best Buy stands behind their geek squad protection plans. Either they fix it or replace it.

Easy to use as Best Buy keeps track of it on the computer. You don't have to have the actual receipt or mail anything in. They will also sub a similar product if necessary. Unfortunately if your product malfunctions before the two years, you will have to buy a new plan for the replacement item.

Accidental proctetion....we have bought this before and they covered the Tablets broken screen

Nice to have the peace of mind for the accident prone

 got this from my mother she enjoys it great purchase.

I’ve had this on my washer and every time I called them they had someone here fast and I live in the country always friendly and help every time

I always get protection plans for anything i buy from Best Buy. I love that you can use the protection plan with out them giving you any excuses.

I always get protection plans for anything i buy from Best Buy. I love that you can use the protection plan with out them giving you any excuses.

I always get protection plans for anything i buy from Best Buy. I love that you can use the protection plan with out them giving you any excuses.

I always get protection plans for anything i buy from Best Buy. I love that you can use the protection plan with out them giving you any excuses.

I have protection on my tablet and laptop. I brought my tablet in for a hard reset, and the guy even didn't try or ask for information about the tablet. I had better experience with my laptop ( they sent it out for repair), the total cost of repair would've been comparable to purchasing a new similar laptop.

I bought for my laptop but not used at all but overall excellent service with not too much cost

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

Geek squad helpfulness kind and answered all questions love my pad and the geek squad help me understand and work the ipad they are wonderful

The my kindle, easy to use and the battery lasts!!

The agent who assisted me was very helpful and convincing as to why it made sense to purchase additional protection. Even with total tech support I needed the ability to replace a broken item. Thanks!

I love that if ANYTHING goes wrong or breaks, it's covered. I can take my purchase in to the store and if it's an easy fix they fix it and if it's by suck an easy fix they replace it.