Customer Ratings & Reviews

Great service, very patient customer service and polite

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

This was a great service to buy! It gives me access to Geek Squad agents online, over the phone, and in store. You can get help with a problem, with maintenance, or even get answers to a question. The agents are extremely professional, very courteous, knowledgeable, and helpful! All of that, plus great protection for your computer. :)

Geek Squad is the best service provided for any Best Buy product.... I think its the best value for your money.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.

Great product warranty, for all my electronics purchases I only do Best Buy. I appreciate they stand by there warranties and Geek Squad is unmatched.

I haven't needed to use the geek squad. I have heard though, that they are very professional, and great service.

We have yet to use this service for what we bought it for, an Amazon Fire tablet for my 5-year-old. I do have experience with Geek Squad services in the past though and it has always been the easiest warranty service I use.

The tablet was purchased for my Sister who was having surgery and had to isolate for 24 days prior to the surgery. This allowed her to still communicate with her Grandchildren and the rest of the Family. She is happy with performance of the tablet.

I received excellent customer service and both of the employees who helped me at the till went over and beyond to make sure that I left the store a happy camper!

I have many tablets and usually don't get the protection plan. But this one is to keep for a long time so I did. Happy that I have the an for only a few $ more

I've had Geek Squad Protection before and I have never had an issue, will continue to add this to my devices.

I have always had great experiences with anyone that Best Buy puts in their Geek Squad. These people always are nice and helpful and have never given me a problem for a need for replacement, help in fixing something, or finding an item that I am looking for.

I purchased the Samsung 10 inch tablet Works like a charm. Fast and easy to navigate. You can mirror to your tv screen using wifi and there is no buffering. Picture quality is fantastic. I added the protection and have not had to use the protection so far.

Great deal for a fail and low price. I bought my New Tablet in Mid Feb. and did buy my Geek Squad in time. I went over a few days ago at my Local Best Buy and I was allowed to pay for for My Service (with a OK from the Man.). I love Best Buy.

I always buy the Geek Squad insurance on everything that my family and I purchase at Best Buy. Being a Geek Squad member the price and length of each policy is excellent. This is one of the main reasons I buy all of my electronics devices at Best Buy.

[Employee of bestbuy] Geek squad protection plans are a fantastic insurance policy for your pricier items.

Love the 2 year option!! Great for mistakes that can happen in life. We've actually had to use it.

Got this for our Samsung Frame tv, it is good peace of mind if anything goes bad on these tvs. Note though that i got a screaming deal on the TV and because of that, it offset the cost of the eventual geek squad contract price. THat's the other way i justify this too.