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Customer reviews

Rating 4.7 out of 5 stars with 837 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 837 reviews
  • Rated 2 out of 5 stars

    Not transferable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this as I have tried to send it to my sons email but it never got delivered

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really like the camera so the squad isn't needed .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once youve issued a claim with the plan you will have to purchase a secondary plan for the new item. Within 2 months the item failed and now a secondary purchase is "necessary" to continue coverage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't waste your money. I bought a laptop open box and geek squad was supposed to have been over it but when i got home it had a virus they did fix it but should have been caught before going back on the floor for sale

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't use geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to finish registration Is any one going to read this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Activated too early

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad protection was activated about 10 days prior to me receiving my product. It activated as soon as the product shipped. I may need those 10 days extra in the future. Not cool. Please fix this Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not explained that you had to have total tech, when i always bought 2 years extended warranty on gps

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money can not locate home address called support they will fix but could take a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unauthorized activity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was added to my account without my authorization and should not have been done by Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the product didn't work. Got a replacement that also didn't work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AGENT AT STORE SUCKED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AGENT DIDN'T HELP AT ALL AND INSTEAD TOLD ME TO CALL MANUFACTURER, SERVICE SUCKED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was too complicated to set up. I just didn’t have the patience for it so that’s why I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is peace of mind, i always buy protection for my products! Save your investments.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Gamble And BESTBUY makes a lot of $$$ off them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them come out to help with new 65” TV and received hardly any hands on help few years back!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help! Not showing up on account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not showing up on my account?? I have checked several times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Price increases every year twicefold...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. Manufacturers warranty is enought

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. We appreciate the feedback and concerns. It's important we hear these things from people like you. Please let us know if there's anything else we can help out with or clarify.

  • Rated 1 out of 5 stars

    No need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just made sense to return this if I didn't keep product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i add extra warranty over my security cameras because i have problem with one of them and they take care of me to fast and easy and theydid replace it and it's first time i have warranty and really worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you gee geeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the geek squad.Hey, know more about computers than I do.And that's important when you purchase a warranty on anything that you buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the piece of mind to have the simple and honest coverage that Best Buy offers.

    I would recommend this to a friend