Customer Ratings & Reviews

Easy to work with especially with electronics and potential damage

Good costomer service and very nice workers no complains

Cant go wrong with having a protection plan for your hardware

Tad bit expensive, but the coverage is pretty comprehensive.

Always buy warranty just in case something happens

Best protecton and support never buy anything without.

I will know more if i have to use the warranty. My product is still working as intended.

Hope this helps if something goes wrong with my new toy

It is always good to have a little extra protection.

Gives me peace of mind since im an absolute clutz!

I have not had a chance to use it yet. Will update when i get the chance

If there was an option to put zero stars I would. This is complete false advertisement and a scam. I purchased a 2 year plan at the time i purchased a ALLY ROG. I was told that it was a replacement plan covering all malfunctions as well as accidental damage. My device was overheating, lagging and running incredibly slow not even 45 days after purchase. I brought it to the Lakeland store looking to replace the clearly malfunctioning device. I was told that they changed their policy and would not honor the warranty that i purchased also i had to pay them to extend the timeframe for a return. Needless to say I will never purchase another warranty and possibly never another item period from bestbuy specifically because of this tricky wording and dishonesty.

When you bought insurance from best buy it used to mean something. now its a joke my asus rog ally left stick stopped working properly. When i checked it in theu blamed me said i voided warrenty. Didnt even do anything at that point. Now iam looking at more then a month before i get it back. They used to replace it on the spot. Missing out on starfield. They were rude and extremely unhelpful hopefully i will get it back in a few months. I will never buy any kind of insurance from bestbuy again.

I bought a ROG Ally. The guy who sold it to me at Best Buy said I could mail it in if anything happened to it because I live on Hawaii island and bought it in Honolulu. So I bought the geek squad protection plan. Well guess what? I can’t mail it in because it’s small enough to carry to a store! I can only schedule an appointment and physically have to take into the store. So if I want to fix it, I have to fly back to Oahu.

They do not offer shipment on repairs for those that aren’t close to a Best Buy.

Took in my first one it was doa geek sqaud took a few weeks and i got it back with alot of damage including a screen scratch luckily i took photos when i dropped it off because they tried to say i brought it in that way

A defective unit should not void my GSP. Not employees fault but a policy's fault. So if I don't become a member I can't return a defective unit after 15 days is bs. This one's going on my Google review.

I had to cancel because you cannot mail in the device for service. I love 2 hours away from the nearest Bestbuy. Other coverage plans, like AppleCare offer a mail in option.

Makes no sense have to wait 1 hr standing in line to send it in and wait another 4 weeks to get it return

Easy to get fixes on electronics when they need repairs hassle free strongly recommend