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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1306 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,306 reviews
  • Rated 5 out of 5 stars

    Greek Squad Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend buying this for every electronic that offers it. If it breaks they will replace it right away for you. I had three action camera where I accidentally scratched the lens and it was replace immediately no hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yearly cleanup of my computer by Geek Squad, drop off and receive within 24 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection comes in handy for when you want that quality care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never a bad idea to get...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so very happy that I opted to get this warranty. 2 weeks after I got my new insta360 x3, I already had noticeable scratches on the lenses.. Knowing I have the warranty allows me the peace of mind of using the equipment the way it's meant to; unapologetically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is unmatched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on the market always get geek squad protection on every product I own

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good exchange and return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a peace of mind to have a coverage like this when buying expensive products from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend having the 2 year warranty on your items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rick middleton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted my TV so I was able to hook up to all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great piece of mind buying the Geek Squad Protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a must to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended I purchased to all my electronics and no complaints at the time that I went to the store .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox one controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect never had a problem thank you. Really cashier friendly customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection plans I’ve ever used. I’ve never had an issue getting things replaced or fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never heard of a Rodu tv before but sure glad we did. It has a beautiful clear accurate LED color plus is a smart tv that gives us access to all online channels and allows us to add channels PLUS it is crazy affordable. We first bought one because our main smart tv stopped working. We loved it so much we bought this smaller one for our bedroom. I would recommend it to everyone as it's just as wonderful as the more popular brands but at half the price. Buy one, you won't be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have they work with you on everything definitely recommend to get the geek squad service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick & helpful. They made the process super easy when we made an appointment for service & immediately offered solutions with zero hassle. Highly recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GP 13 Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Per usual Geek squad comes through with a win. Its like a sore D, you cant beat it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 Year Greek Squad Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to utilize this service as of yet. The products I have purchased had been good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm the type of person who usually skips the warranty (most items come with manufacturers warranty, so why pay extra?) But Geek Squad is great mostly bc they will give you a refund the entire price of the item if the item can't be fixed (read what's covered before you return item). My 2 yr old Camera was having issues; wasn'tcharging, internal wiring issue. I took it to Geek Squad, they tried their best, but it seemed to be a manufacturing issue (manufacturers warranty expired after 1st year). So Geek Squad refunded me my original camera price, and i was able to buy the latest camera model. So buy the warranty, and save yourself what could potentially be a future headache.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Geek squad reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technical expertise is a good opinion on a product and not the final decision maker, the manufacturers warranty is sufficient. The technical repair aspect of the product and the communication between the manufacturer and the customer are critical transparency.

    I would recommend this to a friend