Customer Ratings & Reviews

First time I get frustrated with a Best Buy protection plan. I had originally a GoPro 9 and after used it under water mic started muffling and sometimes no sound at all. I went to my nearest Best Buy and with the protection plan they provided me with a store credit since the same camera was not in stock. I jusr paid the diffrence and went with a GoPro 10. Now just 11 months after, I’m having the same problem and came to my nearest store and needing my camera for an upcoming trip and they want to keep the camera for about 3-4 weeks to fix it or determine the next step. Basically same thing as sending to the manufacturer. I asked if there was a manager available to assist with option and the geek squad rep declined calling a manager, however he did suggested for me to buy another one for my trip and return it when I’m back from it. Really? I told him that will be wrong from my part to get something, use it and then return it.

Awesome experience and I will travel again to this store

Haven’t used it yet.................................

Better safe then sorry, you wont need it till you need it

Love having the knowledge of safety. Never know is something can happen but Best Buy has you covered!

Every purchase of technology through best buy I get these plans.

Three years of protection on my camcorder is a good peace of mind for me if I would need.

A must for peace of mind for your electronic devices

great service excellent customer service great protection

always get this just in case for future peace of mind.

Geek squad protection is the best and easy to make a claim

I purchased a go pro for my dad and got him this for protection because he's very clumsy. ;)

Like I said before always protect no matter. In the end it’s great piece of mind

Great picture great for all activities kayaking swimming hiking we are very pleased with our GoPro

My son mountain bikes and loves the camera!! He takes lots of action shots that turn it great .

This plan is price good for what it covers on accidentals

Good for if things get broken and lost this will help

Service with a smile and is great for the emergency calles

I don't know what i'd do without Geek Squad, they're the best!

They did a great job. Great service and great communication.