Customer Ratings & Reviews

Best Buy and Geek Squad are awesome!!! It is so easy to do business with them!

I bought the Geek Squad insurance with my Mom's tablet. It gives her comfort knowing she can call or go and speak in person to a tech for anything!

Feels good to know that I have some protection for atleast a year. Update: Not gonna take away from geek squad but for the purchase of the device already gave me protection plan for free, i kinda knew that already but my wife wanted to pay the extra for geek squad protection. Guess let yall know about if and when have to use it.

it is always worth it to get geek squad protection in my opinion!

Wow these people are Awesome.. I have had to call them several times already. Very polite and curtious attentive .Paying close attention to detail and to the problems you are having with your appliances. Wow these folks are Smart. I highly Recommend investing into one of the Geek Squad protection plans there is one for every budget.

I have had to use this twice and it was seamless and stressless.

I am so excited for this new tablet. My older one was eight years old and very slow. It has more memory and was easy to setup.

Excellent service they were so helpful they gave a replacement

Excellent services helpful and understanding. Issue was solved in a minute

I’ve used the geek squad services in the past. They are great and know what they are doing at least most of the time they do.

Love it! ❤️ Bought it for Christmas for my wife, I use it so the time though. It's everything we thought it would be an bs then some! Would buy it again, definitely! World change just 1 thing, would not a screen protector! Buying 1 asap!

Great service department. Has saved me a few times. When you own a lot of tech products it's a life saver

I had to return my first purchase of the i7 Surface Pro 4, and while we were talking, the Geek Squad fellow told me that if you don't buy Geek Squad for any other product, buy it for this one because if it breaks, there is nothing that Geek Squad can do to fix it, you will just get a "like-new" one from Microsoft. Very happy with the purchase, and very worth it to spend the extra cash to guarantee my device for an extra 1 year.

Grandson dropped and cracked screen and it was problem free hassle to replace walked in with damaged one and left out of store with brand new device in box,now that's a great warranty and grandson is happy

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

Having the piece of mind against accidental damage is paramount for your newly purchased equipment. I have unfortunately had to use this service in the past, can attest to its value, and highly recommend Geek Squad protection plans.

I’ve never really had anything broken just yet to where they would have to fix it. But, on the other hand. There was a time where I would purchase something and if it stopped working or wasn’t charging like it’s suppose to. It would get exchanged out no questions asked. Best Buy is always helping customers out from my experience.

Just perfect, they don’t make it hard if they see is not gonna work they just exchange the product Geek squad is just perfect , and very friendly and kind, GREAT INSURANCE

The geek squad answered a hard question I had before I purchased a galaxy s6 lite, a memory card using a exFAT format works when using extremely large files, even when connected to a tv using DEX for videos.

great buy worth the price. no problems at all at this time