Customer Ratings & Reviews

I have a tablet screen that needed to be repaired under the plan. I used the mail-in repair service that was included with the plan. First time I ordered the box to ship the item, it never came and customer service claims I never ordered the box. Second time I ordered the box, it finally came and the item was sent in for repair. I was supposed to get text updates, but never got one. I contacted BestBuy since it seemed to be taking awhile and was told the item was shipped back awhile ago repaired. Come to find out, they sent it to the address I was at when I bought the item instead of the updated address they sent the repair box to. Every time I contact BestBuy now, they give me someone new to talk to. I have spent over 30 hours trying to resolve this with BestBuy since I made my first call.

I have not utilized the Geek Squad yet so I don't know what they do. Thanks for the points!

I wasnt able to download different things. Didnt know how to get favorites. Unable to increase size of letters. All 3 times successful. Pleased.

I did not need this but it was good to have as a back up. I just wish this was for more than 1 year.

Glad and sad I bought. Glad I have it so I can get my tablet fixed if needed. Sad I bought it because it looks like I don't need to use it...lol

Havent had to use geek squad so far for this product. So i guess that is a good idea.

it wasnt to bad, for the price at the time of purchase but im not a big fan of insurance anyhow

Very great overall, I would definitely recommend to others.

Even though my grandson is careful.when.using his tablet. I decided to get the coverage

l have had no reason to use this purchase as l have had no problem with item it was purchased for.

Good coverage but a bit pricey for these devices. Would not purchase again

Good coverage but a bit pricey for these devices. Would not purchase again

I feel like the protection plan could be longer. I will settle for the one I have for now.

I recently found out this is a send away service program. Thought it was replacement.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

And had much do use it for so don’t really know everything’s been doing fine

I always get protection plans on my electronics and this was very cost efficient. Worth buying.

The case is very nice but the tablet is not , but a different product.

I used to shop at best buy all the time and get the extended warranty, I stopped doing that when they would "fix" the products, aside from doing a poor job, they would not do exchanges, that changed a couple years ago, and now they are back to "fixing" and still doing a terrible job of it. You can't get ahold of them, and there no updates, so don't waste your time or money, go somewhere else and buy it.

I paid for the Geek squad and than I find out I had to pay extra because the service I needed was not covered.