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  • Geek Squad™

1-Year Geek Squad Protect & Support Plus

SKU:
5167401
See Details

Customer reviews

Rating 4.7 out of 5 stars with 4485 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 4,485 reviews

  • Awaiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the warranty plan therefore, indifferent.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Siempre que he ido me Han brindado su Ayuda con lo que pueden.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really could not answer my questions and melt refer back to help desk

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Bookie09

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I buy something I always buy a warranty frombgeek squad because everything now days break.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Not Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave two starts for this because I had purchased the service for my surface go bundle which came with the keyboard and the keyboard got damaged. I went in to use my protection and was told my keyboard was covered and had to buy a new one. Highly upset and disappointed.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Greek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know what this is or why they do for real lol.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have it so i got it and hope i don’t need it

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • I had to use the phone insurance thru best buy :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is for the phone, I did not like it. Once you use it it is done. You do not have the warranty any longer. I had to use within months. I paid for two years and only got one use. WASTED MONEY. Confusing to get help. Wish I would have gone with AT n T month by month.

    This review is from 2-Year Geek Squad Protect & Support Plus

    No, I would not recommend this to a friend

  • Hope it's worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use. Hopefully it's worth the money.

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Geek protect 2 yr plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it, but it was rather pricey. Hopefully it will be worth it , if we ever need it

    This review is from 2-Year Geek Squad Protect & Support Plus

    No, I would not recommend this to a friend

  • 2 yr Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but it depends on the Device you are purchasing.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use it so I guess that’s a good thing. But I’ve been told it is very useful

    This review is from 1-Year Geek Squad Protect & Support Plus

    I would recommend this to a friend

  • Insurance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I really don't have to use this. But hey. Beats walking.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Nice team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice team to work with, even though you usually have to wait too much time in line.

    This review is from 3-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • It was a fare price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thay had everything in store that i was looking for today.

    This review is from 2-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Accident insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not been able to load it to the item purchased

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent coverage never really had to use that much so it wasn't worth it

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking this time to write your review! Although you haven't needed to use it, it's great that you trust Geek Squad with protecting all of your devices in case something goes wrong! Geek Squad Accidental Protection Plans do cover things such as drops, spills and cracks, normal wear and tear, defects in materials or workmanship and failures due to dust, internal heat and humidity, as well as power surge failure. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  • TOO MUCH HASSLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to like to get the warranty but it's not worthwhile with the new decisions by corporate. I bought my daughter a Surface Pro 7 and keyboard for Christmas last year and the keyboard came apart in March. So I went to Best Buy to see if they could swap it out like in the past or fix it. They didn't swap it out and they wanted me to send it in instead, along with the computer which would take about 3 weeks to get back but I have no issues with the computer and my daughter needs it for school. They say because the products were purchased together that both products must be sent in SMH.

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • They say they cover it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And they don’t. I called and they helped me. Even though it took 4 hours but in the end they helped me cheat the system more than get the proper help the service entails

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for connecting with us on this. I apologize for that inconvenience and delay. That's not the level of service we aim to give you. We hope you will give us another opportunity to better serve you in the future.

  • Never used it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it, but I guess it was a nice umbrella.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
Page 213, Showing 4,241-4,260 of 4,485 reviews
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