Customer Ratings & Reviews

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

The geek squad were very helpful in repairing my tablet. Very nice!!

The geek squad helped us repair our computer. Very helpful if them!!

Best Buy warranties are always great always dependable

These plans offer some peace of mind, in my mind. They aren't too expensive, and you can pretty much guarantee if something goes bad or quits on you, you'll be covered! Things happen, things break.

Hopefully i won't have to use it but in case we do it's a great purchase for peace of mind. I appreciate having a protection plan on any electronic purchase

The warranty that I purchase for my items comes in handy.No problem with the warranty at all.Thanks Best Buy ...i will continue to purchase my warranty for my purchases.

I didnt use it, bit i know Geek Squad is very good.

I buy Best Buy warranties for all my gadgets. Something always happens to them after a few years, and their replacement policies are hands down the best in the business. I highly recommend their warranties.

The agents mounted my TV and connected all my devices works very well no problem I recommend these guys to you

This was a no-brainer when I made the decision to buy a new tablet for a 2 yr old! She loved it but accidents do happen. I already had to use this for a replacement!

It was easy to turn in my Samsung tablet for repairs. The Geek Squad sent the device where it needed to go when it was completed it was returned to the store and I got a phone call to come and pick my tablet up super easy. The one thing I would ask is if you have to make an appointment as we do please don't make me sit and wait.

GREAT CUSTOMER SERVICE. VERY HELPFUL AND EASY WHEN NEEDED ITEMS TO BE REPLACED UNDER WARRANTY

The agents are very helpful and courteous. They treat each customer as if they were the only one they were helping. I have been pleased with most of my experiences with the Geek Squad at Mid-Rivers Mall location.

The access to product protection gives a lot of peace of mind.

I bought the protection plan on other items at Best Buy and it's worth every penny. If anything goes wrong you just take it back no questions and they give you a new item. So worth the money.

I am so glad I bought the extended warranty on my product. You just never know when you’re going to need it.

I’ve had my tablet for a while now and there’s been a couple of times where I’ve had to use this. Definitely better safe than sorry.

Geek Squad!!!! They are super awesome, very reliable. They helped with a television issue and it was literally resolved in minutes. Thanks!!

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop.