Customer Ratings & Reviews

was easy to set, and sounds great. I have a wired dvd home theater, and this is my second blu ray system. this system did not require a calibration mic.

We purchased this expensive home theatre system less than 6 months ago. The sound quality is fine, however within 3 months of purchasing the item, with light to moderate use, the Blu-ray player began to freeze; it will not play, it will not open, it will not produce sound. The only way to get it to reset is to unplug the device and re-plug it in. The frequency of the problem has gotten so bad that it now happens at least every other time I go to use it. I am SERIOUSLY disappointed with this machine, especially from a company like Sony. Best Buy has a terrible return policy, so we are now out $500 for a player that only works occasionally.

The system sounds amazing! The speakers look slick. Read the instructions when you buy it and setup your speakers the way they tell you too WOW!! Again this system is amazing and exceeded my expectations.

The system is great when playing a Blu Ray DVD, fantastic sound and picture. I bought it at Best Buy a few weeks ago (haven't even gotten the bill yet). BUT... when I attempt to watch my new Samsung EN55JS8500 tv with Comcast HD DVR Box... the picture and sound keeps cutting out!! Previously I used the Samsung Blu Ray player and Samsung sound bar with no problems... (also used the ACR cable) without problem

Main problem with 4K players is it's impossible (at least for me now) to find any true 4K movie to play with. For this one, it stuck once. No button works. I have to turn off/on the power. Software update failed. I called Sony and they said they will send software update with USB but never received.

I will encourage people to buy it. it has a great networking system that you can connect with TV to watch several movies online, the sound system really make sense and also really nice for outdoor party.

Have always been a Sony fan. Last home theater system was a Samsung (it was a good deal and similar to my last Sony system). But it would shut itself off several times in the course of watching a movie. Went with the latest Sony theater system available and it's sure not like they used to be. This system has a nice surround sound and some decent features but, I've only had it three weeks and have had to unplug it a few times to restart it. Look for something better...

At first there is a long delay for system to start sound; after a couple of months, slow does not truly describe the non-response. So disappointed

After much research and against my better judgement(based on other negative reviews) i decided to purchase this unit. My last unit was a Sony and it was great so i figured id go for another one. What a complete disppointment. Negatives include; 1. need to turn th evolume way up for it to be anywhere near loud enough; 2. unit is unresponsive at times and will not change form one input to another. 3. rear wires are extremely short and needed to be cut and spliced in order to reach from one side of th eroom to the other. 4. remote control layout is poorly designed and difficult to work with. 5. when loading a disc the entire top portion of the unit raises and moves to the side. slow and annoying. the unit is not flat so you cannot place anything else on top of it. I am in no way a nit picker but this unit is terrible. Its so bad, after almost a month of trying to use it i give up and will be returning it to the store for store credit. Completely disatisfied in every way.

The sound volume is horribly low. My Sony Bravia smart TV's volume blows this system's top volume. You'll waste your money and be horribly disappointed. Don't bother. This is garbage and it peaks at only 6 dB at 100% volume. Shame on Sony!

system "locks up" periodically and has to be unplugged (not turned off, but unplugged) in order to reset it ... happens too frequently. Sorry I bought this product.

Purple picture and menu options no longer work. This was only after 6months after an in store credit exchange from a samsung unit. And of course no refunds are allowed. Only in store credits after attempted repairs.

Bought this as I like Sony, but this is the worst Sony product I have. The software is slow, and after about a year the Netflix and other content went away, now there is only a "browser" feature. Software is up to date etc. Blue ray player still works though.

Just as a previous user stated after a year and a half the system "locks up" periodically and has to be unplugged (not turned off, but unplugged) in order to reset it ... happens too frequently.

I bought one unit, connected my HDMI to my flat screen TV. The image came out when pressing HOME but did not start flashing. Then I returned it to the stores and ordered another one. The second one does not even project the image on the screen. I am returning the second one today and will look for another brand.

I got my sony system brand new, me and my 8 year old son were setting it up when a deafening screech came out of all speakers, making my son cry. We fixed it, he has been happy until the amplifier started to think that the hdmi signal from out xbox was a disc, it said the disc was scratched.

I did a lot of research on this product since it was a big purchase for us. Loved everything about it and the reviews. About 6 months into it it's either the volume doesn't work or you couldn't change the input. I called in to Sony a few times about the problem but they always told me to unplug it and plug it back in. That method worked but I'm still doing it and finally after 1.5 years it's time to get a new system. I do not recommend this product and looks like I'm no longer a Sony product guy.

After reading specifications on both best buy and sony websites I decided to buy this product because it claimed to have wireless rear speakers. Without them I cannot use this product. As I was removing the parts from the box I noticed all the satellite speakers had wires attached. I then went straight to the manual only to see that all of the satellite speakers had wires. I painstakingly packed the parts back in the box as best I could and will be returning it asap. What a waste of time.

This system will NOT play any of my backup DVD's. It will only play my originals. I am getting rid of it and buying another brand.

Poor quality, options, size, and load times. Awful