Customer Ratings & Reviews

Very through, they took the time to explain everything.

Took them a little longer than quoted. But it was because they didn't know they had to hook the line converter to a factory amp my car had. They also had to remove the panel where my seatbelt goes. And it is loose now and not flush as it was.

The service guy was nice . He seemed knowledgeable when it came to his job ! Only corral I have was the installation should have taken last time i.e. there was no amplifier hook up including.

Good product and great price......................

Was recommended by the sales rep and it sounds great!

They had the wires mixed so positive was on negative and negative was on positive , extremely angry because I spent over $1000 on the whole set up for them to basically screw it all up

Ever since I got the sub/amp installed (both purchased at BestBuy for my older car), everytime I turn my car off after playing the woofer, it makes continuous low pitch sound and I have to disconnect the battery. I tried contacting BestBuy atleast 10 times, once I got hold I was asked to contact Geek Squad auto installer (was given a phone number), I have tried calling that number 100’s of times, no one receives the call, nor do they return the voicemail. The installation is supposed to be under the warranty (to this date when I am posting this review), that includes repairs to the faulty installation, and removal if I sell my car. How do you avail the warranty when you have no human to talk to who understands what’s going on? I haven’t got to used my system since I got installed, I am frustrated and hence writing a review. The only options I see out of this is either remove the system all together or pay someone else to reinstall everything over again. I’d never recommend anyone to use Bestbuy for any kind installation, better use your local shop!

great job, install was perfect. good to work with.

Install was needed. Not sure why a review is needed.

Installer not friendly complained ab install and found out I had to pay $50 just to put subs in box. Never got a call it was ready.

The installer was very knowledgeable and professional.

Set appointment for my BMW 5 series and tech called said he doesn’t want to touch because he don’t have a wiring diagram. Something that can be easily found. A friend of mine got his subs installed with exact car but somehow mines can’t be done.

Install was good missing item in car called Best Buy to report I hope the item may have fallen out off car not stolen will stop by tomorrow to verify with Victor.

all and all a good beginner amp for the buck and easy setup

The installation was good but now it stopped working. i wish the other guy was available to do the install.

After consultation about reinstalling previously installed speakers w/ subwoofer from old car being compatible in my new car...the day of actual swap I was informed I had to buy another set of door speakers to fit inside new car. Price discussed at consultation was disregarded totaling me out to almost twice as much as I was told prior to. Of course sound isn't what it was in the new car without complete speaker transfer. I was devastated. Completely devastated. Not reviewing on Tech's work quality, just didn't understand why the $200 increase

Installers were not much helpful at all to make the unit work. All I needed was a boost of bass with my factory radio and sure, they put the settings where I hear no bass at all and claim that it’s a small unit so not to expect much from it. They want to install a unit where they think it’s good enough and give each customer individualized treatment! And they charged more for the installation compared to prior job done in the same shop, different installer and first one was a bigger subwoofer with built in amplifier. Yes, they did their job installing my unit but not maximize customer satisfaction so yeah therefore, the one star

Never had the work done and got a refund. Employee refused to do the work because he didn’t know anything about the car I own. Why do you ask for the car model if you do nothing in research before the appt. I had to take off of work, and get nothing to compensate. Poor service.

The first install the guy did not install my subs correctly to the amp. I believe I was reading 15 ohms. The second time I went up to get it fixed I got a different installer. I would recommend using Matt.

Good job over all, had some feed back in speakers. Tech didn't really know much about my car! Not very many options to replace factory radio