Customer Ratings & Reviews

Was not completed. I was bumped out of my appointment due to the fact that the installation techs messed up on the customers vehicle before mine so best buy tried to reschedule me to 2 weeks out. So much for being an elite customer, i should have been a priority but atleast i have have other in town options

Terrible. Waited 5 hours and they never even finished the install. I ended up having to go home and hook up my own remote wire for the Amp. Brenden and his supervisor Dillon had no idea what they were doing. Would never use them again and highly recommend you find somewhere else. I should be asking for my money back…

I wanted to get an amplifier installed for my 2 subs that I had bought. I tried to get an appointment but it would have taken weeks, so I installed it myself. I then went to the store to get a refund and they told me there was nothing they could do to return my money. I then went online to see if I could cancel the order but there was no way to get a refund of any kind. I will never buy anything from Best Buy due to this matter!

You wired my stereo wrong and my car over heated cuz you unplugged my auxiliary fan when you installed my stereo and I’ve called to complain I will be up to see a manager as soon as my car is out of the shop

Helpfull and friendly staff? Made this a no Brainer. 5 star fasho

The installation was not what I expected and the speaker quit working and everything makes a buzzing noise and smells like it’s burning I am worried my equipment is going To catch on fire! This is a horrible experience and I would Be happy if I could Get you guys to fix the issues I have been trying to resolve for Over 3 months!!!!

Tech screwed a 6lb amp to the back of the seat in my brand new car. Of course the weight of the amp ripped the screws out, leaving holes in my seat and damaging the amp. Line output converter was installed under trunk interior... so you couldn't get to it to adjust any settings.

Nothing got installed because the people that set the appointment up didn’t listen when I told them they were powered subwoofers. They needed installation kits which were going to cost me $200 more on top of what I paid already for the installation with the total tech support.

The guys who installed my amplifier did a horrible job. I got the base knob as well and that doesn’t even work.

They got it all hooked up nice and hidden but wired the amp to the sub wrong. My sub blew out two times already just got my third one and finally checked their wiring. Fixed it myself. Kicker L7 15. 3rd one I've had to get because of this. that's $1650 since I had to get two new ones after the first one. If I was planning on spending that much would of went to some custom audio place instead.

No amp installed. Told to buy and the “genius” squad could not complete the task, this wasting my time and money. Stay away from Reynoldsburg, OH store. It’s a joke. Unprofessional, poor communication, and rude. Want to complain to a manager? Good luck the avoid you like Covid.

Waited a month for the appointment only to be told AFTER WE GOT THERE they dont do the wiring! Whats the purpose of the installation?

After keeping my car for 4 hours, I was told car it too new and cannot install...

Took forever to get an install appt. Once we finally did, appt took triple what they said. They had my son waiting all night. The store closed and they asked him to leave it overnight. He had work the next day. It only worked for six days and still can't get anywhere with the install team.

I Paid for a 2 channel amp install. Waited a month for the install date! Walked in on the day of the install and the installer said your truck is too new we don't know how to do it. I'm still waiting for my refund being you have to pay upfront!!

I was displeased with the process and its entirety. The first time I dropped it off for the install there was an issue with cleanliness. However when I looked at the area in question I was able to wipe up the area with a wet wipe. There was no detail cleaning needed. This delayed the install process by almost 4 weeks. I was not impressed with the customer service

I called for clarity on an email received. The email was in reference to an exchange I was allowed by Best Buy, wirh no clarity. After going thru several promps, selecting several numbers, I was placed on a silent hold. After (at least) 30 min, I disconencted the call.

I showed up for two different install times and confirmed my appointments both times and still have not gotten my amp installed. Terrible customer service by Best Buy.

I unfortunately would not recommend using this service. I had a amp installed and when they were done there was a new hole on my firewall for wiring when there was already a factory hole to use. And it fried my battery same daybof installation.

I had an appointment at 3:15, he said it would be done til 6 o’clock, I said okay and went on about my day. He didn’t finish the installation until 8 o’clock and on top of that he didn’t even wire my amplifier to my speakers correctly. They weren’t even pushing any bass out. Very disappointed.