Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 2318 reviews
(2,318 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Amplified installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it done by them, a week later it stopped working. Called to make an appointment for them to look at it and I was told “it probably stopped working because you have a cheap system.” Definitely was not satisfied with my service. I was also told 1.5 hours and it’ll be done, it took 4 hours for the lady to finish.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Clueless installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer convinced me to install my sub in the factory sub space after I told him I read online that it will rattle too much. He assured me it will not rattle. When I picked up my car, the first thing he told me is I have to keep the bass turned down because it will rattle too much!!
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Install Stopped Working After 4 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a backup camera and hideaway speaker installed on jeep. They did the absolute bare minimum for install. Speaker free in trunk and camera at an angle. In mid March the speaker just stopped working. I've used the service in the past and it was great. I won't be using the service again.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Anon. Thanks for reaching out to us about this. I'm sorry to hear about the poor experience that you had with this install. It's definitely not the level of service we aim to provide. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Csncelled appointment without a phone call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store was open for retail business but they cancelled my car appointment. No call I just notice an email saying you cancelled the scheduled appointment. I understand we are in a corona virus state but this was before the shutdown and why is the store open selling products one on one on the same day.
This review is from 2-Channel or Mono Amplifier Installation
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us about this. At this time, all stores company wide should be in either a Curbside Pickup only state or they're closed completely. We'd be happy to look your order up with you and answer any questions you have. We apologize for the inconvenience during this troubling time. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Great subs, they slam and sound great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all around except the wiring and fuse issues that needs to be adresses.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Tjd4200! Thanks for stopping by with your feedback. Our Amplifier installations carry a lifetime workmanship warranty, so if there's an issue there please give us a call at 1 (800) 433-5778. We'll be glad to take another look for you! http://storage.bestbuy.com/geeksquad/terms/geek_squad_autotech_installation/geek_squad_autotech_installation_2019_01_09_to_current_v1_english.pdf
Rated 1 out of 5 stars
Car amplifier installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lazy Installer came up with every excuse to not do install and never came up with any alternative options real bad attitude and I’m glad I didn’t have home install my amplifier because he probably didn’t know what he was doing or just plain lazy! Never again! I’ll do it myself!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Very unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service!! The manager (long hair and balding on top of head...i think his name was mark) was very rude and gave wrong information just to get me to purchase the total tech
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing all the required materials for installation from Best Buy, the speakers that were installed and never worked. We went back twice and then they finally stated it was due to our speakers. Never will use them again-
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 2 out of 5 stars
Earnednvrgiven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad tech was in a rush Could've hidden wiring a bit more.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went in and gave my truck for the day, they called said it was done. I go in and they only did half my install. I had to go to the bosses boss to get the rest installed and she took his side. Geek Squad sucks!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey lostbones,
Based on what you described I can definitely understand your frustration. It's always our aim to surpass our customers' expectations, so I'm sorry that hasn't been the case. If you can please email us at [email protected] explaining the situation we'd be happy to try and get you taken care of.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Drove to several stores for months for an installation they could not do. Don’t wasted your time or gas.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hidden fees, not told dates till after purchase, dates were over a month out. Quoted one price then also had to buy multiple other parts. Was asked if I could leave my car there the whole week. Was told fine if you can’t bring it in at the time and I’ll get it back to you when I can.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for offering this feedback. We appreciate the time you took to get in touch. Geek Squad Amplifier installations, as well as most other car audio services may require additional vehicle-specific charges. There's more detail mentioned here if you'd like to take a look. https://www.bestbuy.com/site/2-channel-or-mono-car-amplifier-installation-hardware-not-included/3628135.p?skuId=3628135 We look forward to the opportunity to help with your car audio installation needs again in the future.
Rated 1 out of 5 stars
Bestbuy amp/speaker installi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed! I needed to have a amp/sub combo that I purchased from another retailer. The first attempt they could not figure out how to get sound. I had to wait over 5 hours. The first installer did not do the wiring correctly. The second attempt took about 30 min...but they put the amp/box on the worong side.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation screwup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't let that bunch of monkeys hook up a water hose.it took them 8 hours to do a 3 hour job. Plus they burn up my amplifier and failed to hook up my subwoofers properly.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled ???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for canceling my installation without telling me it would also cancel my order. Wasted a whole Saturday trying to get the balance of my refund. You’re lucky you don’t have any competition
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We do sincerely apologize for this inconvenience. If you have any questions or concerns, please give us a call at GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ewww
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy customer service just hangs up on people. The read from a script over and over and it is not even related to your question. Spent 12 hours calling support for no answers. Good luck if you shop here.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upset that the technician wasn't able to install my 5 channel amp . He then said he needed more than 4hrs and he only scheduled 3 1/2 hrs because he was going to school and the only technician.
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They force you to buy there product with installation you can’t bring your own equipment an the prices are not what you see
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged for no service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service was not completed I was talked out of it by the installer because of the size of my truck and returned the products. But I was still charged 136$?
This review is from 2-Channel or Mono Amplifier Installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip the big box and go to your local guy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t had my system installed. I got the head unit put in but it still needs the steering wheel controls connected. Waiting on the rest to be installed over a month now
No, I would not recommend this to a friend