Customer Ratings & Reviews

Install was free and good quality, took longer than quoted by 3 hours

The manager at this store does not reply. Staff is rude and cut my engine wire. Extremely poor customer service. Would never recommend them ever.

My stereo now cuts out and my speakers sound like a turn signal.I tried to call and have it fixed but they won’t call back.never will I use them again

This was my third car stereo installation with Best Buy and they are usually amazing at it, however; this time my heater did not get hooked back up afterwards which caused my heater to stop working.

Said because I have a Lexus they want to charge me three times that I'm out of paper this installation. Just go to your local audio shop and skip out on l this "deal"

Wasn't checked before resale item don't work. Purchase took home 50 miles had to return another 50 miles and was said was I guess thats why it was returned

Not happy how my son was treated by the tech. It seamed that the tech kept making excuses about how things stopped working when they worked before doing the install. It was always something else and still it's not working the way it should

Over BAD I was on time and to wait 30mins. After waiting, I was told he couldn’t do the install because he didn’t think it would sound better. I didn’t ask for Opinions.

Had my car for 8 hours only installed 4 speakers no amps no sub, said didn’t know how to install a subwoofer with amps, horrible service had to go 4 hours away for an install

Don’t ever take ur car here they will mess up ur car

Improper auto install. Suffered damages to my vehicle. They then lied to their insurance company about doing the install. Had to provide evidence to support my claim They are very dishonest!!!

The installer said he was unable to install my stereo due to a problem with the firewall in my car. There were apparently limited ingress points from the battery to the interior of my car.

Someone else purchased this off of my Total Tech- I reported it and nothing was ever done

Not impressed with how secure my amp is underneath my seat. Im not surprised i have continued issues with my wiring.

There were several thing that I was not happy with. The trim piece around the radio was not out on. My sub sounds bad. I don't think that it was installed correctly.

Complete laziness and disregard of pride in finished product.

Had my subwoofer installed and I ended up having to reword the whole thing and when asked for a refund they denied it terrible service

Problems with install 1 week and not heard back from anyone Can't get through to corporate They say they can only help with online purchase

Poorly installed, broke driver's seat, ac console light not working and amplifier not working properly!

The wiring is just laying around in the trunk. The car was finished and the techian never called to tell me it was ready made an extra trip to go get the car .