Customer Ratings & Reviews

Great service no complaints will be back with my ols school.

Tech was very knowledgeable when it came to installing my sub and amp in my truck. I am very pleased with their services.

Only complaint is they didn’t secure the amp and it slides are bound the trunk. Other than hay, well done.

They were fast, it came out nice! They left my car clean and they were very professional.

I thought the guys dis a great job and were professional and courteous as well.

After having my amp installed I was asked to return to the store. The installer James proceeded to inform me that when he went to test one of my subwoofers, it popped then didn't work anymore. I informed him that the speakers were both working when I brought them in and we tested the speaker again but the speaker didn't respond at all. I contacted a manager and explained that my speakers were both working at the time James tested them in order to get that pop from the test. The manager eventually decided to just replace the nonworking speaker and scheduled one to be sent to James the installer at the Mayfield store. I returned to the store weeks later to have other work done and to have someone secure my loose amp that James installed that was just flopping around bumping against the steel jack in the back of my car in the small area where the jack is normally stored. James informed me that Best Buy installers don't drill holes in things so he couldn't mount it to anything in there. I eventually suggested to put it into a storage area that looks like it was made for amps or tools that was under the cargo area of my SUV, James informed me that I needed to reschedule in order to have that done. But the replacement speaker, according to James wasn't in yet. This other install was a whole different nightmare but, I rescheduled again hoping to get another installer for my other equipment to be installed. When I came for that installation weeks later the subwoofer according to James never came in and needed to be reordered. By the way this last installation was also never done, a whole seperate nightmare, and somewhere during one of these installations the tint near the top of my driver side window was gouged by what appears to be a knife given the triangular shape of the gouge, and I didn't originally see this because with the windows fully in the up position that gouge isn't visible but it will continue to tear over time with raising and lowering the window. What a nightmare this has turned out to be. Now the head manager there at the Mayfield store has sided with James and asked if I wanted to pay $40 more for the previously installed equipment so he could cancel the Total Tech Support with no money from that being returned to me, and then I could take my buisness elsewhere. Really?... This makes no sense to me. What an ongoing nightmare this has turned out to be. And my cargo floor mat wasn't put back into my car. I'll go back to get that tomorrow. I have pics but can't seem to get my small (154kb) sized pics to upload here.

They did a great job installing the speaker iny husbands truck.

Knowledgable techinician, quick service, great value.

Mike tesa tape n hide all wires looks better then factory ever did bass knob in a very well custom made mount

Store 190 and Oscar did the job and I love it!!!!!

Very nice compact unit, the service tech installed it nicely under my passenger seat. Paddy

GREAT INSTALL TEAM AND SERVICE. HARD TO WORK WITH A LITTLE TRUNK AND THEY DID AN AWESOME JOB

Great item to have just in case anything happens. great protection plan.

I needed a amp intalled and Geek squad did a awesome job.

Installed in the factory location . Never know it is custom

THIS IS SOMETHING THAT YOU WILL NEED FOR THE KENWOOD CAR STEREO. Let geek sqard do the install. They did s great job.

Working with the installation staff was a pleasure. Helpful and worked with us around our schedule.

Great job as always . Did it in a timely manner and very knowledgeable

Excellent service, the technician was very knowledgeable in installing my car amplifier.

The installers at the Murrieta, CA store are the best. They are the reason I am a return customer.