Customer Ratings & Reviews

I had booked an amp and sub installation through the online service for my Buick enclave. The service tech had me buy another $120 part on top of the installation fee and $80 amp kit. After taking two and a half hours longer than he said it would take, I take the car home with not much difference in the music. As I am packing the car for my trip the next day, I noticed that my whole side panel that he had to remove is now cracked and my Bose speaker is gone. On top of all that I have no idea what wire he tied into for my power source but my speakers constantly pop when the key is out. I am very disappointed in my service! The reason I went there is because I thought it would be professionally done. I don't know if I could have messed it up more than the service tech did, but I know I would have saved myself some money.

I had a bad experience with the manager he told to come back and get my car and money all be cause I said they was not doing business right I didn’t yell or anything I said it calm. I have stage 4 cancer so I ask them to make sure I have everything I need to install my car audio I had to go back and forward 5 times buying more wires I had just did chemo so I was beat that’s what I ask them every time is this all I need so I didn’t have to come back so the 5th time I said this is crazy I’m tired why are you running me like this you do this everyday you should know what I need the first day. I spent like $830 he took it personal and lost the $830 who is in business not to make money that’s crazy.

The installation tech had me return the equipment that your app said would fit my truck. Couldn't I be notified during the phone call prior to the installation day? Also, I was still charged for installation, even if there wasn't anything to install.

The tech completely destroyed my speaker to my encloser that he installed. I had to pay to get someone to re install it. And pay to get a new speaker that he blew up. My whole trunk was smoking less than 15 minutes from leaving Best Buy. I will never ever come back. He was extremely rude when confronting him I had to get a manager.

works all right for one 12 inch sub. not a lot of power but gets the job done

All I needed was to switch a part I got for a higher grade on and got charged more.

I’m getting vary poorly and not happy one bit I payed for my install a few months back they told me I had to wait a month I was like ok I understand but when it came close to it like a day away they said they had to reschedule it I was not happy about but got over it then they reschedule it again a few days before then I was told I had to come may 2 and we’ll may 2 came and guess what I got a call 2 hours before tell me they got to reschedule it again this time I had it this is not a way to treat your customers at all vary poor service I want it done as soon as possible I don’t care if someone has to come in early or stay late I’m not waiting a mouth again that’s a joke if they try that with me

Had Best Buy do the amp and sub install. Overall install is ok. Took them 2.5 -3 hrs with appt.

This service was okay for what I expected he came out a did what was needed

Simple install didnt take long wasnt a long wait almost in and out .

Winter is a good worker he did clean work and a good and saw good attitude as well

This deal sounds good initially. However, best buy has reduced their number of install locations so i had to make an appt for a location an hour away to get install as early as two weeks away. I made the drive and after waiting for an hour nearby was told that they didnt know how to install this in my car. I was asked to make another appt with another best buy (apparently better techs) which wouldnt happen for another month. They also dont permit customers to call in advance to verify that they can install. Bad experience overall. The products may have been good but i didnt get the chance to verify due to extremely poor service and techs who didnt know how to do the work.

They did a great job in a short time. Although they chipped aome paint on my car.

Amp didn’t shut off and drained my battery. They are supposed to fix it.

Brand new vehicle was damaged during installation. Vehicle will no longer start. Vehicle has been at the dealership for 2 weeks and still hasn't been able to be fixed. I went to best buy thinking that they were experienced texhnicians and that my vehicle would be safe in there hands. I couldn't have been more mistaken. Now i am making payments on a vehicle i can't use and my family is down to one vehicle until this issue can finally be figured out. This is my first new vehicle and now it won't even work.

He did a ok job it wasnt professional but it wasn't the worst

My installation was excellent,but I got all kinds of miss directions from different employees. My initial contact told me the price for installation and it turned out to be another price when I returned. I payed the difference and had the work done and returned to get a different price. Gets a little taxing after a few trips. I’ve been a long time costumer and running the risk of loosing me. If you tell me one thing and I agree the deal is final. If you uninstall a system stands to reason it’s going back in something.

Job was done after two appointments and much talking to the manager.

Second amp install here, power and signal wires routed on same side of car, most likely due to VW firewall access. Fused end of cable not secured to battery box just, lying there next to the battery. Looks amateurish. System works fine though. That average person might not notice. I did.

Best buy couldnt order correct parts and was not very helpful