Customer Ratings & Reviews

My husband's Fitbit surge wristband broke after a year. Since it wasn't a manufacturer's defect, we had to repurchase the warranty with the replacement. However still worth the $50 for a brand new surge. Easy to exchange @ store!

Helpful, knowedgeable. Great service. Took appointments to minimize crowd.

Buy this service with most all my purchases, it has come in handy in the past and problems get solved quick and easy. Well worth every penny and great service

Great thing to have on your purchases . If I have something that stops working, which I have. It is simple , quick and easy to go in store to either get something fixed or replaced. Saves time by not having to go to the manufacturer.

Can't beat their service. Any issue you have if you have purchased their service they help you to the best of their ability. I have not been disappointed.

Haven't had the chance to use them yet, but the in-store customer service has always been really good

[Employee of bestbuy] Love this product, which has tons of features and easy to operate. The screen is super clear.

Hope I don’t need to use this but if I do I’m glad I bought the extra warranty

Nice unit. I like the fact that I can monitor so any things with it.

I always purchased protection plan and they always deliver quality

So glad i had the geek squad extra protection, as my first two smart watches failed me, and were replaced, no questins asked. So when i bouggt my new watch, i continued my coverage.

I rarely buy extended warranties but I found them to be worthwhile with Best Buy. That added measure of protection is comforting and they always seem to back the item(s) without trouble.

I rarely buy extended warranties but I found them to be worthwhile with Best Buy. That added measure of protection is comforting and they always seem to back the item(s) without trouble.

Every time I Purchase something I love, It has to have Geek Squad Protection, So If anything happens, they replace the item for free, Amazing

This is a great service. Since I’m an older Adult it’s better that I have something like this because I have no idea what’s wrong with anything when some thing does go wrong.

I use Geek Squad for all of my BB purchases. They are friendly & knowledgeable

I recently tried to rest my Fitbit charge HR to give to my mom since I got a new one. After trying to reset it it wouldn't come on again. Best Buy's warranty covered it. I got the newest version charge 2. Didn't cost me nothing more!

I haven't had to utilize this yet, but everything was seemless about it.

Best thing to buy! I was a little worried buying a refurbished smartwatch but when Best Buy offered the Geek Squad warranty i knew it was a great buy to get them together.

The staff was super helpful in finding what i needed!