Customer Ratings & Reviews

Havent had to use it yet this time around but last time it was a quick easy replace when my watch started malfunctioning. Best thing to get for smart watches in my opinion as every one ive had tends to malfunction at some point.

Been great so far..................................

Protection warranty ia very needed for this watch. The last version was ruined by sweat making it's way through the seal. Hopefully this version doea not have that issue.

Love that I can take my watch into a best buy store for service or issues. Ive only had to do so once and my watch was replaced with a new one.

Excellent service. Very nice and knowledgeable and helpful. Explained everything i needed to know.

Fortunately the watch does not need service. But with my history with the Geek Squad, I know I am in good hands.

Purchased this for my old watch and it was reallt simple to get my non functioning watch taken care of. I bought coverage on the new watch as well

A lot of people think negatively of these plans, but if I'm spending a decent amount of money on something, it's definitely worth a bit extra for the accidental plans. Being a complete clutz, I've been able to break the unbreakable. Best Buy makes it so easy to replace even when it's my fault it broke!

The quality and the product is off the change, this is the best watch that was ever made. My husband loves it

I have always had positive experiences with Geek Squad protection. They make it easy to replace a broken device.

Omg... This was the best installation. No mess, no fuss and very efficient. They even made sure we knew how things worked before leaving. If anyone is looking to anything installed by Best Buy... Do It! It's worth it... Hands down.

Nice protection to have peace of mind. Haven't had to use it sor far.

Love this membership, it has saved me a lot of money overall. It gives you peace of mind and the support is A+. This is well worth purchasing!

Even though it seems expensive at first when buying, it is 100% worth it!! I sweat a lot and sometimes bang against things and my Fitbit messed up. I had this protection, took it in and replaced it with no problem! Easy and no questions asked!! For the money you pay for gadgets, get them protected!!

Easy to use. I wish I wouldn’t have had to use it, but unfortunately my wife’s watch would no longer turn on or charge. Customer service was friendly, polite, and professional.

You never know when your tech will tank, but guarantee it will happen when you can least afford it! Protect your tech with the Geeks! (Contact me for permission to use this in an ad ;) )

I got this protection plan for my smart watch because I’ve read a couple reviews some watches have complications after a year after purchase. This pretty much puts a security blanket over it, just incase it starts having problems.

Bought this for a smart watch. I ALWAYS buy the protection plan!! The watch stopped working, I went to the store, left with a new watch. I decided to upgrade so I just paid the difference and bought the plan for the new watch.

I pay $200 a year for total tech support but continue to pay for additional support on various products. It’s all quite frustrating because I feel like I’m just throwing money around. And I’m pretty sure you shouldn’t feel that way

I have been a BBY customer for years (around 10 by now) and I never buy any electronics without the replacement/protection plan attached. It's worth it, they will either fix the product or give you a new one. And that, to me, says a lot about the store's policies and their commitment with the public.